Offer summary

Qualifications:

Excellent communication and customer service skills, Strong organizational and time management abilities, Proficiency in using scheduling and routing software, Attention to detail and accuracy in data entry.

Key responsibilities:

Monitor and claim incoming service requests from the Rely@Home platform

Schedule service appointments within designated time windows

Confirm appointments with customers via phone calls

Manage technician schedules and routes for optimal efficiency

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: Monday through Friday 8AM to 5PM with 1 hour unpaid lunch break (8 hours per day/40 hours per week)
Client Timezone: Central time

Responsibilities

Monitor and claim incoming service requests from the Rely@Home platform
Schedule service appointments within designated time windows
Confirm appointments with customers via phone calls
Manage technician schedules and routes for optimal efficiency
Update customer information and job notes in the Crew Control software
Provide exceptional customer service through clear communication

Scope

Scheduling and dispatching service calls for a home warranty company
Coordinating technician routes and schedules within a local service area
Utilizing provided software tools (e.g., Crew Control, Rely@Home)

Requirements

Excellent communication and customer service skills
Strong organizational and time management abilities
Proficiency in using scheduling and routing software
Attention to detail and accuracy in data entry
Ability to multitask and work independently
Familiarity with residential HVAC and appliance repair services (preferred)

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23193_JOB

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