Offer summary

Qualifications:

2+ years of customer service or front desk experience, preferably in a hotel setting., Excellent written and verbal communication skills are essential., Proficiency with hotel management or reservation software, especially Choice Advantage, is a plus., Strong multitasking abilities and organizational skills in a remote work environment..

Key responsibilities:

Greet and register guests remotely, managing check-in/check-out procedures.

Make and confirm reservations using hotel software and answer guest inquiries.

Coordinate with on-site staff to resolve guest issues and maintain accurate records.

Log guest feedback and ensure high service levels in accordance with hotel standards.

Job description

This is a remote position.

Virtual Rockstar is looking for a full-time Customer Service Representative to serve as a Virtual Front Desk Ambassador for our client, a hospitality-focused hotel in Indiana. This is a remote position ideal for someone with strong communication skills, a customer-first mindset, and the ability to stay calm, helpful, and organized in a fast-paced environment.

About the Client

Our client is a team of hospitality professionals committed to providing an outstanding experience for every guest. They believe great service begins with a great team—one that is reliable, hard-working, and fully committed to putting the guest first. Teamwork, professionalism, and a dedication to quality service are central to everything they do.

Purpose: To deliver exceptional service experiences that leave a positive, lasting impression on every guest.

Core Values:

Customer-first hospitality
Professionalism and reliability
Teamwork and collaboration
Accountability and ownership

Responsibilities

Greet and register guests remotely, assign rooms, and manage check-in/check-out procedures
Make and confirm reservations using hotel software
Answer guest inquiries regarding hotel services, directions, amenities, and local recommendations
Verify payment methods and process transactions
Coordinate with on-site staff (housekeeping and maintenance) to resolve guest issues
Maintain accurate guest records and room availability using hotel systems
Log guest feedback and escalate issues to management when necessary
Ensure a high level of service in accordance with the hotel’s standard operating procedures
Smile and greet virtually—project professionalism and hospitality in all guest interactions
Assist in shift-end procedures and complete daily checklists with support from the on-site team

Software Used

Choice Advantage
Slack
Otelier
Other task-specific hospitality tools

Requirements

2+ years of customer service or front desk experience (hotel experience strongly preferred)
Excellent written and verbal communication skills
Proficiency with hotel management or reservation software (Choice Advantage is a plus)
Strong multitasking skills and ability to stay organized in a remote work environment
Ability to remain calm, patient, and professional when dealing with guest concerns
Comfortable working independently while coordinating with an on-site team
Availability to work full-time, including weekends or evenings as needed
Reliable internet connection and remote work setup

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.