Offer summary

Qualifications:

5+ years of experience in Field P&C claims, Bachelor's degree preferred, State adjuster licenses and CE credits as required by state regulations, Proficient in Xactimate and MS Office applications..

Key responsibilities:

Handle property claims with accuracy and efficiency

Be available for deployment within 24 hours for CAT tours

Represent the company in interactions with members and agents

Investigate claims and determine coverage, damages, and reserves.

Job description

About the role.

We are seeking a General Adjuster, National Catastrophe - Property Claims with a passion for customer service and a proven record of success. The position is of substantial importance to the business because it encompasses the delivery of flawless service to our members and independent agency leadership, developing ease of doing business practices that result in efficient and timely operational support for the organization. The Catastrophe General Adjuster is a key member of the claims team reporting to the National Catastrophe Manager.

What you’ll do.

Handle property claims in a quality manner delivering on standards of accuracy, efficiency, customer service, and regulatory compliance. Covering the United States when unforeseen, large-scale events strike.
Be available to deploy within 24-hour notice for CAT tours, 365 days of the year on a re-occurring basis.
During non-catastrophe durations handle claims as assigned in local territory or assist in high-volume areas.
Represent the company in interactions with members, agents, as well as internal stakeholders in underwriting, product management, and finance.
Resolve claims and respond to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, defense, and plaintiff attorneys.
Exercise discretion to plan and implement settlement strategies using judgment.
Advise senior management on challenges and develop action plans to manage them.
Determine coverage, damages, reserve, and resolve claims.
Investigate for subrogation and make appropriate referrals
Authority for making appropriate coverage determinations, reserve and resolving claims, status updates with agents, members and vendors as well as making reserve decisions on individual files, requests payments to pay loss cost or loss adjustment expenses.
Individual may need to enter and access damaged buildings and climb ladders to assess roof damage.

What we’re looking for.

Individuals with 5+ years of experience in prior Field P&C claims
A Bachelor's degree is preferred.
State adjuster licenses and CE credits must be maintained as required by state regulations.
Proficient in Xactimate.
Proficient in MS Office applications (Word, Excel).
Strong relationship management and customer service skills.
Ability to inspect and assess properties.
Ability to work independently and from a remote home office.
Consistent travel within an assigned territory to members' homes.
Excellent interpersonal, listening, organizational, written, and oral communication skills.
Attention to detail, analytical and solid problem-solving skills; proficient in Excel, word, and web applications.
Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.

The base salary for this role can range from $95,000 to $115,000 based on a full-time work schedule. An individual’s ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience

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