Offer summary

Qualifications:

Bachelor’s degree or equivalent work experience, 2-4+ years of customer facing experience, Strong prioritization and organization skills, Sales or Marketing experience in the publishing industry is a plus..

Key responsibilities:

Provide post-adoption support for Oxford Insight and SQE 1 & 2 courses.

Drive engagement and retention of digital products through customer training and support.

Monitor usage data and communicate feedback to internal stakeholders.

Coordinate with sales and product teams to address product issues and enhance customer experience.

Job description

We are the world’s largest university press. That means we serve the academic community as no other publisher can. We work in partnership with institutions and learned societies to bring a world of knowledge to the fingertips of students and researchers worldwide.

The goal is impact. Together with our academic communities, we curate and seamlessly connect together the ideas that push their fields forward, so they can learn from them, add to them, and continue a virtuous cycle of scholarship.

And because we are a part of the academic community and guided in everything we do by our mission, we re-invest in our people, our publishing, and the world-leading research institution of which we are part.

More about OUP

Advancing Knowledge and Learning

ABOUT THE ROLE

Responsible for instructor facing post-adoption, course build, and personalisation of Oxford Insight and SQE 1 & 2 courses.
Responsible for driving engagement, usage and value of OI and SQE products. Ultimately leading to retention and readoption of our leading digital products.
Responsible for providing support matching pedagogical features with individual instructors course structure.
Responsible for triage of product issues and errors. Working closely with Products Managers, Sales team, Integration Specialist and responsible for customer communication for product wide issues.

Key Accountabilities include:

1. Be the customer facing, post-sale, post-integration, onboarding support for Oxford Insight and SQE 1 & 2 products.
2. Provide customer training to maximise the teaching and learning benefits of OI and SQE
3. Become a product expert on the functionality and capabilities of our key HE digital products
4. Work with our instructor customers and course designers to personalise our OI and SQE products
5. Monitor and share usage data of OI and SQE products to internal stakeholders identify at risk accounts, benchmarks, and super users.
6. Liaise with Product Managers to provide customer feedback to identify areas for product development, improvements, and issues.
7. Be the point of triage between HE Sales colleagues for issues with product functionality. Co-ordinate and liaise with colleagues in HE Product to identify fixes and communicate to affected customers.

This position requires travel to 3-4 sales meetings a year across the United States and the United Kingdom.

ABOUT YOU

Bachelor’s degree or equivalent work experience
2-4+ years of customer facing experience
Strong prioritization and organization skills
Ability to travel to international sales meetings
Sales or Marketing experience in publishing industry a plus
Software or digital platform demonstration experience a plus
Education pedagogy and understanding teaching goals a plus

BENEFITS

We care about work/life balance at OUP. We offer 15 days’ vacation time that rises with service, 10 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.

We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.

We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.

This position is also eligible for a sales bonus.

Position Location: This role can be done remotely in the United States.

GJC Level: I5 (for internal purposes only)

Salary: $58,960 - $74,000 dependent on skills and experience

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