Administrative Assistant

Description

Today’s world faces increasing security challenges. Threat actors are everywhere—often invisible, virtual, and highly sophisticated. Traditional methods to prevent and investigate crime are no longer enough… Technology is evolving at an unprecedented pace. Those who engage in illicit activities know this and are taking advantage. We know it too.

For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together, applying their expertise to keep up with constantly evolving technological and security challenges. Our mission is to help make the world a safer place with leading investigative analytics software solutions.

We are currently seeking an Administrative Assistant for our Melbourne, FL office to provide regional administrative and sales support. This will be a full-time hybrid role.

As a Cognyter, you will:

Sales Operations

• Manage North America vendor accounts
• Support sales growth and remove non-selling work from Sales team including but not limited to logistics of giveaways, tradeshows, demo equipment to customers and prospects etc.
• Assist with updating data in the CRM tool
• First point of contact for end customer routine calls – “sales desk management”
• Handle and resolve issues including but not limited to system and phone problems, product, process, logistics, and intercompany support (credit, marketing)
• Manages the introduction of customer service, training, and user support to ensure positive customer experience
• Collaborate with other internal functional areas to facilitate distributor, VAR and OEM customers
• Establish and implement proactive inside sales promotions and activities to increase regional sales quotas
• Work closely with sales, sales engineering, support, and other functions to support the sales team’s success
• Support other sales efforts as assigned

Site Administration

• Execute administrative tasks and providing polite and professional assistance via phone, email, or in person
• Establishes and promotes supportive team relations with Sales, Support, Product Management, Finance, HR, and Operations to support the implementation of strategic business goals and objectives
• Assist with purchasing process for regional team members including but not limited to dealing with suppliers, purchasing, and invoicing
• Perform general office duties such as ordering supplies, maintaining cleanliness and organization, manage and distribute all mail and packages etc.
• Assist with special projects as needed

Requirements

For this mission, you’ll need:

• Experience in Microsoft Office including but not limited to Word, Excel, PowerPoint, and Outlook
• Comfortable owning projects and making decisions; takes initiative and works well independently as well as with others. Ability to prioritize workload, follow through, and complete tasks in a timely manner
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Customer service oriented; outgoing and personable; polished approach with internal and external clients
• Working knowledge of Salesforce is a plus!