Associate, Maintenance - Truck

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 
 

We are looking for an Associate, Maintenance - Truck to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

•  Someone with extensive heavy duty truck mechanical experience?
•  Someone with strong customer service skills?

As the Associate, Maintenance - Truck, you will provide support and guidance to our clients’ drivers and act as a fiduciary for our clients when authorizing repairs for a fair price by following their policy and Element’s operating procedures. You will work with Maintenance Client Partners, Supervisors, Managers, Directors, Drivers, Clients, and Automotive Repair shops. You will use your prior experience, ASE truck (and possibly car certifications), education, and tools to review requests from automotive repair shops and approve or decline repairs based on the client’s policies.

A Day in the Life  

• Responding to and creating repair orders in various applications, answer incoming calls from drivers and suppliers to resolve inquiries concerning technical vehicle work
• Providing service assistance and directions to drivers, clients, and automotive repair shops 
• Negotiating repair prices when appropriate and reviewing requests for compliance with client policy and Element’s standard operating procedures
• Issuing authorizations for valid repairs to manage the client’s vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum
• Making outbound calls to help initiate service and follow up on service or to resolve open issues
• Triage and respond to inquiries coming from our Maintenance Platform application, email, or other internal tools
• Respond to incoming calls from drivers and suppliers
• Apply your technical car, light truck, or medium/heavy truck expertise and education (e.g.: repairs, preventative maintenance, glass, tires, roadside, labor & parts cost, etc.), while providing superior customer experience

Requirements 

• Minimum 3 years of automotive knowledge; preferably mechanic experience
• 2 – 3 years hands-on heavy-duty truck mechanical experience preferred
• Must hold active ASE certifications in T1 Mechanical and another active certification in the T Series (T2 – T8) OR be willing to obtain the ASE certification within one year of employment
• High School education required, BA/BS is a plus
• Able to work evenings, weekends, and holidays as the schedule may require
• PC skills including data entry and Microsoft Office suite
• Able to stay organized and understands how to prioritize and respond with a sense of urgency to internal and external requests within specified timeframes
• Able to communicate effectively with internal personnel and external suppliers or clients; has a strong customer service focus – can assess caller’s needs, clarify information, research any issue, and provide solutions or alternatives respectfully and empathetically
• Comfortable working from home in an inbound call center/contact center environment
• Strives for 1st contact resolution (limiting rework)

The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Know Your Rights: Workplace discrimination is illegal