Offer summary

Qualifications:

2+ years of experience in program or project management in a customer-facing environment, preferably in SaaS or education., Exceptional organizational skills with the ability to manage multiple priorities effectively., Strong written and verbal communication skills in English., Experience with Learning Management Systems (LMS) and tools like Asana, Zendesk, or Salesforce is a plus..

Key responsibilities:

Serve as the primary point of contact for dbt Private Academy customers, managing communication and delivery throughout the program lifecycle.

Oversee timelines, milestones, and customer engagement across 100+ accounts, ensuring a seamless experience.

Create and maintain systems to track progress, identify risks, and improve the Private Academy process.

Collaborate with cross-functional teams to enhance program quality and efficiency, analyzing data to report on program health.

Job description

About Us

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

Code-based data transformations unlock transparency, flexibility, and collaboration
Analysts should adopt software engineering best practices to build trusted data products
Core analytics infrastructure should be open source and user-controlled
Analytic code—not just tools—should be shared and community-driven

dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

Location: Costa Rica (remote)

About the Role

We’re seeking a Technical Program Manager to own and scale our dbt Private Academy offering for Premier Support customers. This person will be responsible for overseeing the customer experience from intake to completion, managing program delivery across 100+ customer accounts, and driving continuous improvements to our internal systems and processes. You’ll collaborate closely with Training, Onboarding, and Sales teams to ensure each Private Academy experience is seamless, repeatable, and impactful.

What You'll Do

Serve as the primary point of contact for all dbt Private Academy customers, owning communication and delivery across the entire lifecycle
Manage timelines, milestones, and customer engagement across 100+ existing accounts and more as the program continues to quickly grow
Create scalable systems to track progress, flag risks, and surface bottlenecks in the Private Academy process
Proactively respond to customer questions and issues, ensuring a high-touch and thoughtful experience
Collaborate with the training team to optimize LMS configuration and course access logistics
Maintain clear and thorough documentation for internal teams and customer stakeholders
Lead cross-functional projects to improve the quality and efficiency of the Private Academy offering (e.g., onboarding flows, reporting dashboards, customer communication)
Analyze usage and satisfaction data to report on program health and surface opportunities for improvement

What You'll Need

2+ years of experience in program management or project management in a customer-facing (via chat), SaaS, or education setting
Exceptional organization skills, and thrive on juggling multiple priorities without dropping the ball
English communication that is clear and professional, especially your written communication
Comfortability working in (and bringing structure to!) fast-moving or ambiguous environments
A track record of improving processes and making things scale
A love of solving operational challenges and think through the learner and customer experience

What Will Make You Stand Out

Experience working with Learning Management Systems (LMS)
Experience in Customer Education or with Enterprise-level customers
Experience managing programs with 100+ concurrent users or clients
You have worked with tools like Asana, Zendesk, or Salesforce to manage work and track progress
You have contributed to team documentation or created resources to enable cross-functional collaboration

Remote Hiring Process

Interview with a Talent Acquisition Partner
Interview with Hiring Manager
Task review with Hiring Manager
Team interviews with collaborators across the Services, Onboarding, and Operations teams

Benefits

Regional benefits offered by dbt Labs
Unlimited vacation time with a culture that actively encourages time off
Comprehensive healthcare coverage
Generous paid parental leave
Flexible stipends for:
- Health & Wellness
- Home Office Setup
- Cell Phone & Internet
- Learning & Development
- Office Space

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

The typical starting salary range for this role is:
- 15,175,000-18,394,000 CRC

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.

Privacy Notice

Supplement to Privacy Notice - Californians

Supplement to Privacy Notice - EEA/UK

Required profile