Offer summary

Qualifications:

Bachelor's degree with a minimum of 5 years of related experience, or a Master's degree with 3 years of experience, or a PhD without experience, or equivalent work experience., Strong written and verbal communication skills, along with analytical and critical thinking abilities., Proficiency in Microsoft Office Suite and knowledge of Job Scheduler products, mainframe environments, and server scripts., Experience in client-facing roles and mentoring less experienced associates..

Key responsibilities:

Provide technical support to computer operators and account teams, ensuring optimal operation of the Data Center.

Schedule software support and balance workloads within mainframe and server environments.

Lead complex assignments and provide training to lower-level associates.

Collaborate with tech support and clients for complex scheduling and assist in application and environment upgrades.

Job description

JOB ROLE SUMMARY
The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.
DUTIES AND RESPONSIBILITIES
Fully functional and self-directed
Provides formal mentorship
High complexity assignments- owner
Moderate complexity assignments - owner (1 or >)
Low complexity assignments - provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
sees the whole picture and adjusts work accordingly
Provide training to lower level associates.
Work with tech support, automation and client for more complex scheduling.
Provide input and assist for application and environment upgrades/changes.
Scheduling software support,
Internal / external reporting
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
HS grad/equivalent at least 6+ years experience in IT and with a Job Scheduler.
Microsoft (Outlook, Word, Excel)
Strong written / verbal Communication skills
Designing skills
Analytical and Critical thinking skills
Client facing
Job Scheduler product knowledge
Mainframe (TSO, SDSF, TMS, QuickRef)
JCL (read & code)
SharePoint
Server scripts (read)
Server scripts (code)
Midrange server knowledge
Preferred
FTP knowledge
EasyTrieve knowledge
SAS knowledge
File Aid knowledge
Microsoft (Visio)
Smart automation skills
ITIL foundation
Travel %
TBD by field – Needed to create job code and for Department of Labor
Any reference to years of experience should be disregarded in the UK