Senior Business Analyst

You'll report to: Stuart Cheasley, Lead Functional Consultant

Team: Delivery

Location: Remote US-based, East Coast

Salary Range: $130,000 - $142,000 per annum

Role Type: Full-Time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available
 
The Senior Business Analyst Role
As we continue our mission to be the market-leading underwriting software platform for agile insurers, we are excited to kick off the search for our first Senior Business Analyst based in the US. This role presents a unique opportunity to join Send's Client Delivery team, where you'll apply exceptional analytical and communication skills while working directly with diverse customers, system integration partners, and internal development teams.

Leveraging your extensive knowledge of Specialty Insurance and Delegated Underwriting, you'll provide valuable subject matter expertise to both clients and delivery partners. Your role will focus on addressing client challenges by maximizing Send's product capabilities to achieve outstanding results.

About Send
In 2017, the three founders of Send (Andy Moss, Ben Huckel, and Matt McGrillis) had a vision to reshape and enhance the underwriting processes of commercial insurers by fusing advanced technology and deep expertise.

2019: Delivered a commercial and specialty Underwriting Workbench for a leading global insurer (a major FTSE 100 carrier and one of the UK’s top five composite insurers), streamlining operations, driving efficiencies, and providing forward visibility.

2022: Won three awards for the Underwriting Workbench and raised $10m in Series A funding to expand in the UK and US.

2023: Launched "Smart Submission," a stand-alone component of the Underwriting Workbench, and was named a “Leader” in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

2024: Named a “Top Provider” in the Datos P&C Workbench report and a “Leader” in the Celent Underwriting Workbench reports in both North America and Global Markets.

Our vision is to be the market-leading underwriting software platform for agile carriers.
#loveunderwriting
 
Our Funding
From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of customer and team growth, we successfully obtained $10m in Series A funding to accelerate our expansion in the UK and US and our product development. We enjoy the support and expertise of our investors, Mercia and Breega.

We are currently preparing our Series B funding round, and looking forward to the growth acceleration this will facilitate.
 
The Send Team
In the past year, Send has experienced remarkable team growth, expanding by over 50% to a team of 80+. At the start of 2024, our team was based in the UK and Poland. We’ve taken significant strides towards establishing a global presence and now have team members across the US and India, all working collaboratively to be the market-leading underwriting software platform for agile insurers.

What You’ll Be Doing as a Senior Business Analyst

• Develop comprehensive knowledge of Send’s current and developing product suite to deliver expert guidance and consultancy services to clients and system integration partners, ensuring optimal functionality and tailored configurations that precisely meet their requirements.
• Lead on workshops, business design and requirement gathering sessions with stakeholders at all levels.
• Create user stories, acceptance criteria and process flows to further clarify scope and support communication of complex concepts to both technical and non-technical stakeholders.
• Translate business needs into clear and precise functional outcomes identifying gaps through experience and platform subject matter expertise.
• Analyse current business processes and identify opportunities for improvement.
• Conduct end-of-sprint or ad hoc demonstrations of product features or delivery progress to elicit feedback on developed functionality.
• Work closely with Functional Leads and Solution Architects to ensure product backlogs are appropriately prioritise.
• Support testing efforts and validate delivered solutions meet business needs.
   

The Skills and Experience Needed for the Senior Business Analyst Role  

We’re looking for an experienced Senior Business Analyst with a minimum of 5+ years’ experience in the insurance industry, ideally with exposure to MGAs and underwriting processes. This is a strategic, client-facing role that blends consultancy, analytical thinking, and solution design to support our continued growth and innovation in the insurance technology space.

• Insurance Industry Expertise: Extensive experience working as a Business Analyst or Solutions focused role within the insurance sector is essential. Familiarity with the MGA landscape and underwriting workflows is highly desirable.
• Client-Facing Consultancy: Demonstrated ability to work effectively with insurance clients in a consultative capacity, offering clarity and direction in complex or ambiguous environments. Prior consulting experience is a plus.
• Analytical & Problem Solving: Strong analytical skills with a sharp eye for detail and the ability to translate insurance business problems into actionable, data-informed solutions.
• Requirements Gathering & Communication: Skilled at eliciting, defining, and documenting business and functional requirements in a clear and concise way for technical teams, using tools like JIRA. Able to bridge the gap between business users and developers/testers.
• Stakeholder Engagement: Excellent interpersonal skills - proactive, engaging, and able to listen deeply to client needs while asking the right questions to ensure alignment and understanding.
• Presentation & Demonstration: Confident in presenting findings and leading demonstrations to client stakeholders and user groups in a succinct and compelling manner.
• Organisational Capability: Highly organised with strong time management skills, able to manage and prioritise multiple insurance-related projects across stakeholders and delivery teams.
• Communication & Documentation: Clear communicator with experience producing high-quality business documentation and status updates. Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint).
• Team-Oriented with Initiative: Comfortable working independently and as part of a cross-functional team. Brings a collaborative mindset with a hands-on, “roll-up your sleeves” approach to delivery.
• Adaptability in a Fast-Moving Environment: Thrives in a dynamic and evolving insurance technology space, consistently delivering value in line with strategic priorities.

What’s on Offer - Life at Send

• Medical, dental, and optical coverage as well as basic life insurance, short- and long-term disability, and access to additional voluntary cover.
• 401k contributions: 100% match for the first 3% and a 50% match for the next 2%.
• Time Off: 25 days’ vacation leave for all colleagues, regardless of your location worldwide, in addition to public holidays. We also offer volunteering time and a wellness day.
• Enhanced Parental Leave package, including 12 weeks of fully paid leave for all new parents and additional support for birth-giving parents.
• Access to Spill, providing free and confidential therapy and mental health support.
• Annual learning and development budget to use through Learnerbly, giving you access to hundreds of books, courses, conferences, subscriptions, and learning resources to support your development.

Check out Send's public Handbook for more information on our product, recruitment process, team, benefits, and much more.

Senior Business Analyst Interview Process
Our recruitment process for Senior Business Analyst role is a minimum of three stages:
Stage 1 - Intro call with our in-house recruiter, Liam (30 minutes) - This will cover your background, motivations and communication, along with a chance to get to know Send and the role better.
Stage 2 - Interview with Stuart Cheasley, Lead Functional Consultant and Jo McGlynn, Portfolio Manager (45 minutes)
Stage 3 - Interview with Tash Bond, Chief Delivery Officer and Niraj Dave, Head of Delivery US (60 minutes)
30-minute call with a Send Founder
 
At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.
When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don't meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.
When it comes to growing the team, we welcome everyone to apply, irrespective of your background, ethnicity, or culture. We are committed to thoroughly reviewing all applications and refraining from discrimination based on race, ethnicity, color, religion and belief, national origin, sexual orientation, age, marital status or civil partnership, family status, pregnancy and maternity, disability (both visible and invisible), gender identity or expression, or any other legally protected status.
We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.
 
If you have any specific needs or additional requirements, please feel free to share them with us in the designated space on your application. Our aim is to ensure a smooth and comfortable application and interview process as possible.

Need help with your application or have additional questions regarding the role? Email - liam.longstaff-pagoni@send.technology