Virtual Travel Reservations Specialist - Philippines

Are you ready to deliver outstanding customer experiences?

• Do you have an eye for detail?
• Are you passionate about travel?
• Do you thrive in a fast-paced, dynamic environment?

If you answered yes, keep reading!

🌟We’re looking for a talented Travel Reservations Specialist to join our team. In this role, you’ll be at the forefront of delivering exceptional service, ensuring our members enjoy the best experience every time they interact with Ten.🌟

As the primary contact for one of our prestigious clients in the Asia-Pacific region, you’ll work directly with their customers to manage all ground transportation needs. Your role will involve:

• Handling a high volume of calls and emails.
• Engaging with members to understand their needs.
• Seamlessly managing the reservation process to exceed expectations.

If you’re passionate about creating memorable travel experiences and have the skills to succeed in a fast-paced environment, we’d love to hear from you.

Join us and redefine excellence in travel!

Requirements

The ideal candidate will have:

• Fluency in English (additional languages are a plus).
• In-depth knowledge of global travel destinations, transportation options, and luxury travel services.
• Experience handling a high volume of calls, managing travel bookings for flights, hotels, and ground transportation
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Proactive in identifying and resolving booking challenges or last-minute changes.
• Initiative and creativity to best meet the needs of our members
• Competence in CRM tools and other travel-related software.
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment

• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

• Located anywhere in Philippines
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Rewards designed around you:

At Ten, our people are the heart of our business. We foster a culture of recognition and reward, encouraging our team members to align their aspirations and interests with their career journey here. We're committed to supporting your development every step of the way.

We offer a competitive salary based on experience, along with a performance-based bonus. Our employees also enjoy a wide range of benefits, no matter where they’re based.

• Extra Annual Leave: Earn 3 extra days of leave in your third year and an additional month every 5 years.
• Ten Loyalty Reward Program: Celebrate milestone service anniversaries with a financial bonus—your "extra spending money" to fund sabbaticals or other adventures. This program is designed to recognize loyalty and encourage meaningful experiences outside of work.

One of our most popular perks? Working holidays! You’ll have the opportunity to work from any of our 20+ global offices without using your annual leave.

Who are we?

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”