Offer summary

Qualifications:

Excellent English communication skills (C1 level or higher), Proven experience in technical support roles, Tech-savvy with strong analytical and problem-solving skills, Familiarity with programming languages such as Ruby, Node.js, or Elixir..

Key responsibilities:

Provide L1-L2 technical support to customers, addressing login issues and platform troubleshooting.

Record logs and gather technical data to support issue resolution.

Collaborate with internal teams for timely resolution of support cases.

Ensure customer satisfaction and maintain knowledge of client products and services.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as an L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Always be up-to-date with the cutting-edge technology
Provide L1-L2 technical support to customers, including login issues, general platform troubleshooting, and user inquiries
Record logs and gather relevant technical data to support issue resolution
Collaborate closely with internal teams to ensure timely and effective resolution of support cases
Ensure customers' satisfaction with any interaction
Maintain working knowledge of our client’s products and services
Securely work with customers’ sensitive information

What you need to succeed in this role:

Excellent English communication skills (at least C1 for both spoken and written)
Proven experience in technical support roles
Tech-savvy with strong analytical and problem-solving skills
Familiarity with programming languages such as Ruby, Node.js, or Elixir
Hands-on experience with QA testing processes
Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Understanding of automated testing methods, including performance, load, and stress testing
Experience working in Agile development environments

Benefits and Perks:

Fixed schedule: Monday to Friday, 11 AM–7 PM, Georgia time
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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