Offer summary

Qualifications:

Bachelor's degree in Business, Computer Science, or Communications., At least 5 years of experience in SaaS platform implementation in a client-facing role., Strong project management, communication, analytical, and problem-solving skills., Familiarity with tools like Google Sheets, Excel, SFDC, Pendo, JIRA, and GUIDEcx..

Key responsibilities:

Lead client onboarding and implementation processes, including needs assessments and project planning.

Conduct regular project status meetings with clients and internal stakeholders.

Collaborate with cross-functional teams to meet client requirements and exceed expectations.

Provide ongoing client support and training to ensure product adoption and satisfaction.

Job description

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are

We are seeking an experienced and motivated Implementation Manager to join our team. You’ll be working directly with our biggest and most complex clients alongside a Success Manager. You will work closely with our clients to understand their needs and tailor the implementation to their specific requirements. You’ll continually refine Ontic best practices based on your internal and external experience. Ideally, you are a detail-oriented individual who enjoys solving complex problems using software.

Key Responsibilities

Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and directly configuring the software to ensure successful product adoption

Conduct regular project status meetings with clients and internal stakeholders

Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded

Provide ongoing client support and training to ensure continued product adoption and satisfaction

Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the client experience

Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices

Ensure client data and information is accurate, up-to-date, and secure

Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience

Preferred Qualifications

Bachelor's degree in a related field such as Business, Computer Science, or Communications

At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role

Strong project management and communication skills

Excellent analytical and problem-solving skills

Ability to work independently and manage multiple projects simultaneously

Experience with software implementation methodologies and tools

Strong understanding of cloud-based software and infrastructure

Ability to quickly learn new technologies and software platforms

Familiarity with tools like Google Sheets, Excel, SFDC, Pendo, JIRA, GUIDEcx

Occasional client travel will be required

Preference will be given to candidates in Mountain and Pacific time zones

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

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