BPO Caller

Job Summary 

We’re looking for a Appointment Setter with client facing and customer service experience who is confident on the phone, skilled at building rapport, and motivated to deliver both excellent service and measurable results. This role combines multichannel outreach support with proactive outreach—including cold calls—to help strengthen client relationships and uncover new opportunities.

If you're a great communicator who enjoys helping others, building trust, and driving results through excellent service, this could be the perfect fit for you.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable companies of all sizes to scale by providing global outsourcing talent services.

Key Responsibilities:

• Deliver high-quality customer service across multiple channels—including phone, email and chat
• Make outbound and cold calls to prospective or existing customers for follow-ups, promotions, and relationship building
• Identify opportunities to recommend additional services or solutions that meet customer needs
• Maintain accurate and detailed records of all prospect interactions and sales activities within the CRM system to ensure effective tracking and reporting
• Support internal teams by relaying customer feedback and identifying process improvement opportunities

Qualifications:

• 1 year of customer service experience, ideally with some sales or outbound call exposure
• Strong communication skills in English, with the ability to engage US-based clients professionally and effectively.
• Comfortable making outbound and cold calls in a supportive, service-focused manner
• Familiar with CRM tools such as Zendesk, HubSpot, or Salesforce
• Organized, detail-oriented, and able to manage multiple tasks efficiently
• Comfortable handling objections and guiding conversations toward solutions

Top Reasons to Join Our Team:

• Flexible Work: Enjoy a full-time, 100% remote role with work-life balance.
• Supportive Environment: We foster a culture that values your contributions and provides the tools for success.
• Growth Opportunities: Expand your skill set through training and professional development.
• Meaningful Contribution: Play a vital role in our sales efforts, directly contributing to our company's growth and success. Your work will have a visible impact.
• Dynamic Team: Be part of a fast-paced and innovative team that is constantly learning and adapting to new challenges in the industry.

(Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.)

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