Offer summary

Qualifications:

5+ years in technical implementation, consulting, or customer success in a SaaS or data management environment., Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution., Excellent communication and interpersonal skills to engage stakeholders at all levels., Knowledge of APIs, software development (Python, Java), and enterprise integration architectures..

Key responsibilities:

Lead the technical onboarding process for new customers of the Zeenea Data Intelligence Platform.

Manage the technical setup, configuration, and deployment of Zeenea, ensuring seamless integration into customer environments.

Provide ongoing technical insights and support advanced integrations to enhance platform capabilities.

Partner with Product and Engineering to influence roadmap priorities based on customer feedback.

Job description

Actian is transforming how enterprises discover, understand, and govern their data assets through our innovative data catalog and intelligence platform. Our customers rely on us to provide a seamless and scalable experience, and we’re looking for a Technical Implementation Advisor to lead our customer technical onboarding and post-implementation success.

As a Technical Implementation Advisor, you will own the end-to-end technical implementation process, from onboarding to post-go-live optimization. This role is critical in ensuring customers successfully adopt Actian’s solutions while continuously refining their technical configuration to maximize value over time.

This is a customer-facing role, requiring technical expertise, strategic thinking, and strong project management skills to ensure customers see long-term success with Actian solutions.

Responsibilities

Technical Implementation & Onboarding

Lead technical onboarding process for new Zeenea Data Intelligence Platform customers

Develop and execute customer implementation plans ensuring smooth deployment and adoption

Manage the technical setup, configuration, and deployment of Zeenea, ensuring seamless integration into customer environments

Provide customer technical documentation, workflows, and best practices for metadata management and governance

Proactively identify technical implementation risks and provide recommendations to mitigate issues before they arise

Post-Implementation Optimization

Support advanced technical integrations to extend platform capabilities

Deliver ongoing technical insights to help customers improve efficiency, performance, and scalability

Advise customers on complex metadata manipulation projects

Technical Customer Success

Partner with Product and Engineering to influence roadmap priorities based on customer feedback

Support customer presentations, providing technical insights that reinforce business impact

Contribute to case studies showcasing innovative metadata implementations

Skills and Expertise:

5+ years in technical implementation, consulting, professional services, or customer success in a SaaS, data management, or cloud-based environment

Excellent ability to translate customer needs into actionable technical requirements

Experience managing multiple concurrent implementation projects with enterprise customers

Knowledge of APIs & software development (Python, Java), data pipelines, and enterprise integration architectures

Proven success in enterprise software implementations, balancing technical execution with customer business needs

Experience leading technical enablement, training, or technical workshops

Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution

Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels

Preferred:

Strong understanding of data catalogs, business glossaries, lineage tracking, and governance policies

Experience with metadata-driven architectures and data integration strategies across cloud and hybrid environments

Prior experience in a Technical Account Management (TAM) or Technical and/or Data Consulting role

What We Offer:

A success-oriented compensation package.

Participation in our Company Social Responsibility (CSR) matching program, allowing you to make a positive impact.

Achieve work-life balance with the option of working from the comfort of your home with flexible hours.

Access to a Wellness, Sport & Meditation App to support your physical and mental well-being.

A Buddy Onboarding Program to help you seamlessly integrate into our team.

Opportunities for work and travel within an international environment, broadening your horizons.

Engage with colleagues through team events, trade fairs, and seasonal on-site company parties.

Experience a workplace that offers great teams, exciting challenges, and a fun atmosphere.

If you are passionate about technology and eager to take on new challenges, we would love to hear from you. Apply now and join our team of dedicated professionals who are committed to making a difference through technology.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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