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Staff Success Manager for Virtual Coworker (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
California (USA)

Offer summary

Qualifications:

Experience in staff management or human resources is preferred., Strong communication and interpersonal skills are essential., Ability to develop and implement engagement initiatives., Familiarity with onboarding processes and staff support systems..

Key responsibilities:

  • Prepare staff for client interviews to ensure readiness.
  • Lead onboarding processes for new hires and conduct regular check-ins post-placement.
  • Serve as the first point of contact for staff concerns and questions.
  • Collaborate with Client Managers to resolve issues and maintain staff satisfaction.

Virtual Coworker logo
Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
See all jobs

Job description

As a Staff Success Manager at Virtual Coworker, you're responsible for the full staff experience from
pre-placement to long-term success. You’re there from the beginning: prepping staff for interviews,
guiding them through onboarding, and supporting them through their first day and beyond.
You’ll also be expected to proactively develop and roll out initiatives that keep staff engaged,
well-prepared, and aligned with Virtual Coworker’s standards. Whether it’s a new onboarding resource,
an engagement activity, or a support check-in process — you’ll bring ideas to the table and lead with
care.

Collaboration with the Client Relationship Manager is key — together, you’ll resolve issues quickly, ensure
a strong contractor-client relationship, and maintain Virtual Coworker’s performance and reputation
across every placement.

Key Responsibilities

• Prep staff before client interviews to ensure readiness and confidence
• Lead onboarding and welcome processes for successful hires
• Conduct regular check-ins post-placement to monitor performance and wellbeing
• Be the first point of contact for staff concerns or questions
• Roll out internal engagement initiatives and support programs
• Collaborate with Client Managers to identify and resolve issues early
• Ensure Virtual Coworker values and expectations are upheld across all placements
• Track staff experience and satisfaction, escalating concerns where necessary
• Maintain strong communication and support across a high-volume staff portfolio of
approximately 100 staff members (volume may vary)

KPIs

• Staff retention rate
• Onboarding completion rate
• Staff satisfaction scores
• Speed and effectiveness of issue resolution
• Participation in engagement and support initiatives

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Engagement MarketingStaff PlanningEmployee OnboardingCustomer Relationship ManagementIssue ManagementIssue TrackingPerformance Analytics

Other Skills

  • Communication
  • Collaboration
  • Problem Solving
Are you interested?

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