As the largest nonprofit health system in the Mountain West, Intermountain Health is dedicated to creating healthier communities and helping our patients and caregivers thrive. It’s time to think of health in a whole new way, and by partnering with our patients and communities, providing expert care closer to home, and making great health more affordable, we can help more people get and stay well. We proudly invest back into improving the care we deliver, and our pioneering research is making healthcare more personalized, effective, and affordable. Serving patients and communities throughout the Mountain West, primarily in Colorado, Utah, Montana, Nevada, Idaho, and Wyoming, Intermountain includes 34 hospitals, 400+ clinics, a medical group, affiliate networks, homecare, telehealth, health insurance plans, and other services - along with wholly owned subsidiaries including Select Health, Castell, Tellica Imaging, and Classic Air Medical.

Job Description:

The Manager Digital Services position is a leader role that leads a team of technical caregivers, primarily software engineers, technical analysts, and scrum masters, to help manage the Intermountain Health website. This position works closely and collaboratively with other professionals within Digital Technology Services, and also partners with other areas such as Marketing, Consumer Experience, and Operations to help achieve regional, and system-wide digital objectives.

Essential Functions

· Ensures software development lifecycle activities are completed with each project, including designs design reviews, unit testing, build and release management, etc.

· Oversees agile processes and ceremonies and adopts best practice and enterprise standards.

· Works with design team to document the technical architecture and implementation requirements of the project.

· Develops digital workplans based on enterprise objectives and expected outcomes, business plans, and consumer and/or caregiver needs (quantitative and qualitative data), and continuously assesses results to objectives.

· Implements and manages digital workplans and manages team’s work and capacity.

· Continuously improves website channel based on consumer and/or caregiver insights and other data to ensure the highest levels of performance.

· Works well independently and collaboratively to prioritize and drive forward multiple projects.

· Manages complex and matrixed digital projects throughout the project life cycle (concept through launch), to achieve objectives and measure results against business needs.

· Builds relationships with stakeholders and counterparts to help achieve digital objectives.

· Assists in scoping and evaluating digital projects so that they meet operational and strategic criteria.

· Assists in managing budgets.

· Will spend up to 25% of time coding/developing custom software.

Skills

1. Digital channels expertise, including websites

2. Agile project management

3. Capacity and resource management

4. Software engineering

5. People management

6. Creative thinking

7. Interpersonal communication and presentation skills

8. Written communication, including slides

9. Analytical thinking

10. Budget management

Qualifications

Required Qualifications

· Experience in digital, software engineering, technical product management, or similar role

· Effective communication skills, oral and written

· Demonstrated agile project management skills and ability to manage priorities and utilize time effectively

· Seasoned coder who can deliver software features and bug fixes on time and aligned to strategy

Preferred Qualifications

· Bachelor’s degree in computer science, technology-related major, or related field, obtained through an accredited institution.

· Experience leading technical teams. · Expert in React or similar JavaScript frameworks and proficiency in C#.

Physical Requirements:

Physical Requirements

Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Key Bank Tower, Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$50.22 - $77.53

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Manager Digital Services Website Software Engineering Team

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