Offer summary

Qualifications:

Fluency in Croatian, Bosnian, and Serbian, both written and spoken., Basic understanding of English for training purposes., Strong technical affinity and knowledge of network architecture is beneficial., Proficiency in MS Office and good telephone etiquette..

Key responsibilities:

Answer and resolve complex technical questions from customers via phone, email, and chat.

Identify and analyze customer technical issues through effective communication.

Document all relevant customer information to ensure high service levels.

Stay updated on new developments in technical areas related to the position.

Job description

Job Title:

Customer Service Advisor - Croatian/Bosnian/Serbian

Job Description

Experience the thrill of a game-changing career!

Are you looking for a new challenge? Concentrix is a global technology and services company supporting the brands of the future in over 70 countries. We work with well-known companies - the ones you use every day - by improving their operations with new, innovative technologies and solutions.

Main Tasks

In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone, email, and chat.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

Job Requirements

Croatian, Bosnian and Serbian language fluently both written and spoken.
Sufficient understanding of the English language to follow training.
A strong technical affinity.
Knowledge of network architecture is beneficial.
A good understanding of the MS Office environment is essential.
Good telephone etiquette.
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.

Competencies

Service orientated
Accurate
Multitasking
Analytical
Communicative

Location: Office, Maakri 19/1, Tallinn/Work from Home

Start date: June, ASAP

Working hours: Monday to Friday, from 9.30 AM to 6 PM

Salary: 1500 EUR/Gross monthly

Location:

EST -Work-at-Home

Language Requirements:

Time Type:

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