Offer summary

Qualifications:

1-5 years of experience in Healthcare Patient Access, Insurance Verification, or Scheduling., Proficiency in Epic, with Epic Radiant strongly preferred., Excellent verbal and written communication skills, along with strong customer service abilities., Familiarity with Microsoft Office products and web-based systems..

Key responsibilities:

Collaborate with clients to schedule procedures for patients and follow up on referrals.

Communicate with patients via text, phone, live chat, and email to ensure timely service.

Monitor and achieve key performance indicators while maintaining high-quality standards.

Prepare and lead meetings with clients and project management teams to ensure effective communication.

Job description

Location: Virtual

Summary of Position

Primarily responsible for working collaboratively with specific clients to schedule procedures for patients that have received a referral. This will include follow-up on referrals to obtain insurance verification, authorization, and no surprise billing (NSB) using the client’s existing systems. This role will also require contact with patients via text, phone calls, live chat, and email. Ensure KPIs and quality measures are achieved and meet or exceed client expectations.

Duties and Responsibilities

Ability to effectively reach patients through multiple methods including (but not exclusive to) text, phone, live chat, and email
Schedule procedures timely and accurately
Provide Global Customer Service – have a “smile in your voice”
Understand, meet, and exceed important key performance indicators
Ability to review data to determine operational impacts and needed actions; elevate issues, trends, improvement areas, and management opportunities
Strong attention to detail and accuracy, using problem-solving skills and analytical thinking

Ability to successfully prioritize and manage numerous tasks simultaneously
Promote Abax values, overall teamwork, and a positive work environment
Assist to prepare, coordinate and lead meetings with the client and project management team
Establishes and manages effective, consistent communication between leadership and staff
Performs all other job functions related to this job.
Comply with Abax Health policies and procedures

Preferred Qualifications /Experience

Must have Epic experience

Epic Radiant strongly preferred
1-5 years of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing, Scheduling, or Revenue Cycle Management experience
Epic, Cerner, athenahealth, MediTech experience preferred
Prior knowledge, skills, and experience working in a contact center and leading a contact center team
Ability to handle a high volume of customer inquiries with a commitment to excellence and customer satisfaction
Excellent verbal and written communication skills
Exceptional customer service skills are required
Conflict resolution skills
Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are required
Familiarity and experience using a customer contact through text, phone, autodialer, and email
Familiarity with web-based systems and tools.
Ability to work cooperatively and effectively to achieve goals and expectations
Ability to initiate and follow through on projects
Ability to work independently and prioritize tasks with minimal or no supervision
Strong attention to detail and accuracy
Ability to understand and meet operational needs and special requests