Offer summary

Qualifications:

Bachelor's degree from an accredited college or university preferred., Four years of investigative experience or equivalent combination of education and experience required., Strong oral and written communication skills, along with analytical and interpretive skills., Proficient in Microsoft Office and possess strong organizational skills..

Key responsibilities:

Assess performance of internal, client, or vendor case files for accuracy and compliance.

Identify trends for increased service efficiency and quality.

Compile audit results and submit them for review, including quarterly stewardship reports.

Monitor ongoing action items and update vendor resources as needed.

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Auto QA Specialist- CCC Estimating Experience Preferred

PRIMARY PURPOSE: To assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
Identifies trends and areas of opportunity for increased service efficiency and quality.
Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
Compiles audit results and submits to manager for review.
Provides audit results for quarterly stewardship reports.
Monitors ongoing action items logs and project plans with appropriate stakeholders.
Updates vendor resources to mapping program

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred.

Experience
Four (4) years of investigative experience or equivalent combination of education and experience required.

Skills & Knowledge

Oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($45,000 - $55,000 USD annual). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.