Offer summary

Qualifications:

B.A./B.S. degree or equivalent qualification., 5 years of relevant experience in project management., PMP / PRINCE2 certification preferred., Excellent analytical, communication, and troubleshooting skills..

Key responsibilities:

Implement software products and services across APAC.

Manage day-to-day operational aspects of projects and scope.

Facilitate team and customer meetings, keeping stakeholders informed of progress.

Provide product training and support to customers during the implementation cycle.

Job description

We are seeking a Project Manager to join our Service Implementation team in Australia. This is an excellent opportunity to work on public and academic software projects. Our team is responsible for delivering services across APAC to help customers with product adaptation and value realization.

We have a strong skill set in project management and would love to speak with you if you have experience in project delivery, including planning, execution, and closure.

About You – experience, education, skills, and accomplishments

You should have B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.
5 years of relevant experience in project management
Effectively applies Project Management methodology, PS procedures, processes, etc.
End to end project delivery of software projects and services
Cross-functional teams’ coordination to ensure the project are completed on time, within scope and budget, and meeting the quality standards
Excellent analytical and troubleshooting skills 
Demonstrated ability to manage several complex tasks concurrently and meet deadlines  
Excellent oral and written communication skills, including ability to deliver training 
Ability to learn new information quickly and keep up with rapidly changing products and processes

It would be great if you are . . .

Background in library workflows/standards strongly preferred
Project manager with experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred
Experience with Ex Libris/Innovative products would be advantage
Serves as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications
Experience in Public and Academic software industry
Experience working with government institutions in Singapore
PMP / PRINCE2 certified

What will you be doing in this role?

Implementing software products and services across APAC
Participate and contributes to process improvement, global initiative, and work standardization across APAC
Act as overall primary point of contact for the customer project team
Creates and executes project work plans and revises as appropriate to meet changing requirements
Manages day-to-day operational aspects of project and scope
Manages project risk through mitigation planning
Facilitates team and customer meetings
Holds regular status meetings with project team
Keeps executive team and stakeholders informed of project progress
Effectively applies Project Management methodology, PS procedures, processes, etc.
Perform software product configuration, based on customer’s requirements
Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
Interpret and understand customer requirements and workflows and translate into software solutions
Provide product training to customers, via Web-based or on-site training
Review and contribute to training materials, implementation tools and documents used internally and by customers
Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management

About the Team

Global Professional Services teams are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services and support.

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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