Offer summary

Qualifications:

Bachelor's degree in computer science, Information Technology, or related field., 10+ years of experience in the North American Life & Annuity industry, particularly in Policy Administration System (PAS) / Billing / Claims implementations., Proficiency in Oracle SQL and PL/SQL databases, with experience in writing queries for data extraction., Strong analytical, problem-solving, and communication skills, with a background in agile methodology..

Key responsibilities:

Provide technical support and guidance to customers, including troubleshooting issues and training end users.

Collaborate with stakeholders to convert business requirements into solutions and deliver superior customer experiences.

Create and maintain documentation for technical solutions, including specifications and user guides.

Engage with clients to capture requirements and provide support for production incidents and business rule configurations.

Job description

Job Description

Job Roles & Responsibilities:

Responsible for providing day-to-day guidance and hands-on technical support to customers by troubleshooting technical issues, providing guidance on system usage, and responding to user inquiries. This may involve providing training to end users, troubleshooting technical issues on insurance domain, performing L1/L2 triage on ServiceNow, and escalating issues to Product and Implementation teams as needed.
Sense of urgency to handle incidents and problem management with the ability to thrive in a rapid and fast-paced environment.
Collaborate and work closely with various stakeholders (Dev, QA team, Partners) to ensure that business requirements are converted to actual solutions.
Deliver a superior customer experience by effectively understanding the incidents logged by the customer, complete root cause analysis, providing the business impact, and delivering the Production Support releases to resolve defects and process change requests to the customer.
Create documentation for technical solutions and processes, including technical specifications, requirements, and user guides. This documentation will be used by technical teams, other business analysts, and end users.
Understand customer requirements and map them to Majesco Product features; also liaise with Product teams to provide feedback to develop the product roadmap.
Liaise with cross-functional groups internally for dependencies (ex: Product and Delivery) to ensure customer issues are addressed.
Comfortable working remotely and able to work across time zones and with remote teams.
Engage in client discussions and capture requirements / specs based on interaction with the client’s business users.
Identify the new product features which must be added or required for business users and give understanding & demonstration to the team.
Provide requirement clarification for Production incidents to the Development team and support functional queries to the QA team
Ability to learn, understand and make use of Majesco PRASE Scripting language used for L&A product configurations and features.
Provide Support for the Business Rules Engine Configuration, Product Workflow, and data extraction requests.
Provide and/or coordinate training for the new hires.

All About You/Qualifications:

Bachelor's degree in computer science, Information Technology, or related field.
Extensive and demonstrable experience at least 10+ years in the North American L&A industry.
Excellent business and domain knowledge of the North American Life & Annuity Insurance industry, especially in Policy Administration System (PAS) / Billing / Claims implementations is a must.
Experience working with Oracle SQL and PL/SQL databases and writing queries to help with data extraction.
Knowledge and working experience of agile methodology is mandatory.
Experience in drool/any business rule engine tools is required.
Knowledge of Core JAVA and J2EE concepts.
Knowledge of Web services.
Should preferably have development background.
Experience and ability to collaborate with multiple teams.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Highly organized and able to balance multiple priorities in a fast-paced environment.
Ability to work independently, remotely, and as part of a team.
Knowledge of project management tools is a plus.

Required profile