At least 1 year of experience in a relevant field is preferred., Proficiency in MS Office applications., Intermediate level of English language skills., Ability to work in a three-shift system..
Key responsibilities:
Monitor transactions across digital channels, card payment systems, branches, and call centers for fraud detection.
Investigate alerts generated for member business and ATM transactions, as well as individual loan and credit card applications.
Contact customers when necessary and address their requests.
Ensure the resolution of fraud alerts and customer inquiries.
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Akbank was founded as a local bank in Adana in January 1948. Established originally with the core objective to provide funding to local cotton producers, the Bank opened its first branch in the Sirkeci district of Istanbul on July 14, 1950. In 1954, after relocating its Head Office to Istanbul, the Bank rapidly expanded its branch network and had automated all banking operations by 1963.
Floated to the public in 1990, Akbank shares began trading on international markets and as an American Depository Receipt (ADR) after its secondary public offering in 1998.
Akbank established AKSecurities in 1996, AKInvestment Trust in 1998, AKAssetManagement Company and its Private Banking Department in 2000 and Ak Pension Company in 2003. Akbank acquired AKLease in 2005 and Ak Pension Company was sold to Ak Insurance in February 2006.
Akbank conducts overseas operations through its subsidiaries in Germany (Akbank AG), the Netherlands (Akbank NV) and Dubai (Akbank Dubai Limited) as well as a branch in Malta. As part of the initiative to restructure its overseas subsidiaries, Akbank decided to consolidate Akbank AG and Akbank NV under the corporate umbrella of Akbank AG; the merger is currently underway. In addition to its core banking activities, Akbank offers a wide range of consumer, commercial and SME, corporate and private banking services as well as foreign trade financing.
For more information about Akbank, please visit at http://www.akbank.com.
Fraud İzleme ve Tespit Yönetici Yardımcısı Ne İş Yapar?
Bankamız müşterilerinin dijital kanallar, kartlı ödeme sistemleri, şube ve çağrı merkezi üzerinden gerçekleştirdikleri işlemlerin, üye işyeri ve ATM işlemleri ile bireysel kredi ve kredi kartı başvurularının dolandırıcılığa karşı izlenmesi için üretilen uyarıların incelenmesi, sonuçlandırılması, gerekli hallerde müşterilerle irtibata geçilmesi ve müşteri taleplerinin karşılanmasından sorumlu olur
Hangi niteliklere sahip olmalı?
Tercihen ilgili alanda en az 1 yıl deneyim sahibi olmak
MS Office programlarına hakim olmak
En az orta seviyede İngilizce bilgisine sahip olmak
3 vardiyalı çalışma sistemine uyumlu olmak
Required profile
Experience
Industry :
Banking
Spoken language(s):
English
Check out the description to know which languages are mandatory.