Client Services Analyst

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Full Remote
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Offer summary

Qualifications:

Bachelor’s or Master’s degree or 1+ years of relevant experience., Proficiency in Excel (pivot tables, vlookup, xlookup) and basic SQL knowledge., Excellent oral and written communication skills with strong presentation abilities., Proven analytic skills in conceptualizing and deriving insights from data..

Key responsibilities:

  • Guide clients on Numerator’s Insights platform to navigate the system and interpret results.
  • Leverage consumer panel data to deliver analytic insights and recommendations to clients.
  • Develop a deep understanding of Numerator's data, solutions, and services.
  • Present findings on consumer behaviors in industry forums and articles.

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Numerator XLarge https://www.numerator.com
1001 - 5000 Employees
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Job description

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary range for this role is $60,000 - $65,000/year + Bonus

As a Client Services Analyst with Numerator, you’ll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects/custom analyses. Your responsibility is to guide client users on Numerator’s Insights platform and leverage our consumer panel set to execute and deliver analytical insights and recommendations to our customers. Clients include Numerator’s Fortune 100 and fast-growing strategic customers that span CPG, Retail, Electronics, Durable Goods, and Quick-Serve Restaurants.

How You'll Spend Your Time

  • Guide client users on Numerator’s Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
  • Leverage Numerator’s proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness
  • Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings
  • Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts

What You'll Bring to Numerator

  • Bachelor’s or Master’s degree or 1 or more years relevant experience
  • Excel proficiency (pivot tables, vlookup, xlookup) and basic SQL knowledge is desirable
  • Excellent oral and written communication skills
  • Strong presentation skills, particularly with customers or prospects present
  • Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights

Nice to Haves

  • Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
  • Understanding of both syndicated and household panel data (Nielsen and/or IRI)
  • Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, NPD, Dunnhumby)
  • Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects
  • Ability to quickly learn and apply new concepts with comfort to ask clarifying questions if there is need for greater clarity
  • Comfort with iterations on work and incorporating feedback as final presentations or solutions are developed for clients
  • Desire to develop relationships with clients to become a trusted and value-added business partner
  • Strong attention to detail and proven track record of delivering high-quality results in a timely manner

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Excel
  • Analytical Skills
  • Detail Oriented
  • Communication
  • Problem Solving

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