Senior Legal Engineer (Implementation Consultant), EMEA

Ironclad is the #1 contract lifecycle management platform for innovative companies.  Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. 

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.  We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Success team and work cross-functionally to deliver a best-in-class experience for our customers.

What You Will Be Doing:

• Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations.

• Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders.

• Leverage your deep product expertise to build customers’ contracting processes in Ironclad and/or enable customers to build and set up their systems independently.

• Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals

• Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product.

• Stay up-to-date on product releases and learning the latest product functionality

• Proactively identify opportunities to improve our team’s implementation processes

• Respond to high-profile customer escalation in a way that inspires confidence and customer loyalty.

Key Skills:

• 5+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred)

• Passion for learning new technologies and driving outcomes through technical solutions

• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.

• Ability to successfully navigate customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams.

• Curiosity for understanding customers’ goals and values.

• Familiarity with CLM (contract lifecycle management) and legals ops business processes

• Experience learning and adapting quickly to a growing organization

• Ironclad’s Values: Drive, Intent, Integrity, and Empathy
  
  Benefits:

• Private Medical

• Dental

• Vision 

• Monthly wellness stipend

• Monthly phone allowance 

• One time home office set up stipend 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.