Offer summary

Qualifications:

3+ years of experience in human resources or people operations, focusing on employee relations and performance management., Experience in a sales organization or fast-paced environment is preferred., Multi-state HR management experience with knowledge of employment laws and compliance best practices is required., Strong communication, coaching, and conflict resolution skills, with a preference for SHRM-CP or PHR certification..

Key responsibilities:

Serve as a trusted advisor to Sales & Marketing leaders on performance management and employee relations.

Drive onboarding, engagement, performance management, and offboarding processes for the teams.

Act as the first point of contact for employee relations matters, conducting investigations and resolving conflicts.

Collaborate with leadership to align HR strategies with team goals and support HR data integrity and compliance.

Job description

Truehold is seeking a results-driven Human Resources Manager to support our GTM org (Sales & Marketing teams). This role will act as a hybrid HRBP and People Operations Manager, ensuring that employees and managers are equipped with the resources, support, and guidance needed to drive performance, engagement, and compliance.

A significant focus of this role will be employee relations and performance management. The idea candidate is a strategic, hands-on HR professional with experience managing the full employee lifecycle in a fast-paced, distributed environment. This position reports to the Director of People and collaborates closely with Sales Managers, Sales Reps, leadership, IT, and Finance. This is a fully remote position.

Key Responsibilities:

HRBP Responsibilities:

Serve as a trusted advisor to Sales & Marketing leaders, providing guidance on performance management, coaching, employee relations, and offboarding.

Drive the execution of onboarding, engagement, performance management, and offboarding processes for the Sales & Marketing teams.
Act as the first point of contact for employee relations matters, conducting investigations, resolving conflicts, and providing solutions that balance employee experience with business objectives.
Support managers in creating performance plans and ensuring alignment with company policies and best practices.

Partner with managers to enhance team performance and morale through ongoing coaching, feedback, check-ins, and training.

Collaborate with leadership to align HR strategies with team goals, KPIs, and organizational priorities.

People Operations Responsibilities:

Ensure an open line of communication between HR and employees in the Sales & Marketing groups to create a seamless and supportive employee experience.
Act as initial point of contact for Truehold employees with HR-related questions.
Build strong relationships with Truehold employees and managers, fostering trust and a high-performance culture.
Support HR data integrity and compliance, ensuring HRIS updates, policy adherence, and reporting accuracy.
Identify and implement process improvements to enhance efficiency and effectiveness.

Special Projects:

Support Director of People in strategic projects, as needed.

Qualifications:

3+ years experience in human resources, people operations, or a related field, with a focus on employee relations and performance management.
Experience working within a sales organization or a high-volume, fast-paced environment is strongly preferred.
Multi-state HR management experience required; knowledge of employment laws and compliance best practices.
SHRM-CP or PHR certification preferred.
Experience with Rippling, or comparable HRIS system, is highly preferred.
Strong communication, coaching, and conflict resolution skills.
Proven ability to prioritize and manage multiple HR projects simultaneously.
Comfortable operating in ambiguity and a fast-changing environment.
High level of accuracy and attention to detail.

Required profile