User-focused Customer Support Specialist

👋 Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

About the role

At Vetera, one of our core veterinary software, customer service is more than just a specific role. Our customer service representatives are an integral part of our company culture and define how we interact with our customers.

Become part of our team and independently advise our customers on the optimal use of the leading practice software, Vetera, after an intensive training phase. Your success will be reflected in the long-term satisfaction of our customers! Being part of Vetera means shaping the future of veterinary medicine and pet owners while also advancing your own future.

With Vetera, we have a great product whose IT architecture and functionality are continuously being developed. More than 2,000 practices and clinics now use Vetera.🚀

Your key responsibilities include:

• Telephone and written support for our customers regarding technical questions regarding the use of our PMS system
• Support in mapping veterinary processes in the software
• Passing on practical feedback to product management and development
• Collaboration on training content and FAQ documentation

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

• Training as a TFA or comparable background in the veterinary field
• Enjoyment of digital work and a high IT affinity
• Communication skills, patience and empathy in customer dialogue
• Teamwork, sense of responsibility and a structured way of working
• Adaptability to changing customer needs

• Fluency in German language and a decent level of English.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
• A permanent contract in a medium-sized company in the Rhine-Main area that has been successfully developing and distributing software solutions for 30 years
• You will work in a friendly and collegial team, and your work will be rewarded with an attractive salary and all the statutory benefits offered in Germany
• Learning and professional growth opportunities
• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.