Offer summary

Qualifications:

Strong proficiency in project management and documentation tools like Trello and Tradify., Excellent written and verbal communication skills with a detail-oriented approach., Experience in process documentation and creating standard operating procedures (SOPs)., Ability to work independently and possess strong problem-solving skills..

Key responsibilities:

Manage and optimize communication systems for client inquiries and follow-ups.

Create and maintain standard operating procedures (SOPs) for recurring business processes.

Handle the complete invoice lifecycle from creation to payment tracking.

Monitor and report on project profitability and forecasting.

Job description

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities:

Manage and optimize communication systems for client inquiries and follow-ups
Create and maintain standard operating procedures (SOPs) for recurring business processes
Handle invoice creation and management through multiple project stages
Monitor and manage project profitability tracking and reporting
Coordinate materials management and resource scheduling
Process and track various payment stages (deposits, installments, final payments)
Maintain client communication with 24-hour response time
Document and systematize business processes using tools like Komodo and Trello
Support schedule and resource optimization to maintain team utilization above 85%
Manage project timeline tracking and completion monitoring
Create and maintain monthly profitability reports and forecasts
Handle email communications and maintain organized documentation

Scopes:

Manage all client communication and follow-up processes
Handle complete invoice lifecycle from creation to payment tracking
Create and maintain all standard operating procedures
Monitor and report on project profitability and forecasting
Coordinate resource scheduling and materials management
Support 15-20 hours per week of time savings for business owner
Maintain documentation for all business processes and systems
Handle all administrative aspects of project management

Requirements

Strong proficiency in project management and documentation tools (Trello, Tradify)
Excellent written and verbal communication skills
Detail-oriented with strong organizational capabilities
Experience in process documentation and SOP creation
Ability to work independently and make decisions based on established values
Strong problem-solving skills and ability to optimize existing processes
Proficiency in email management and client communication
Experience with invoice management and basic financial tracking
Ability to maintain multiple payment schedules and follow-up systems
Comfortable with video recording tools for process documentation (Komodo)