Offer summary

Qualifications:

2+ years of experience in data management, including data collection and manipulation., Hands-on experience with Salesforce and proficiency in Excel, including advanced functions., Strong attention to detail and commitment to data accuracy., Excellent communication and collaboration skills, with customer service experience..

Key responsibilities:

Manage and ensure the integrity of customer-facing data within systems.

Perform data updates and maintenance with high accuracy and attention to detail.

Collaborate with business teams and stakeholders to ensure data consistency and quality.

Maintain clear and up-to-date statuses on data requests and incidents.

Job description

About the Client

Softchoice Corporation, a World Wide Technology company, is a software and cloud-focused IT solutions provider that equips people to be engaged, connected and creative at work, and organizations to be agile, innovative, and secure by delivering AI-powered cloud and digital workplace solutions. Through our mission, we unleash the potential in people and technology to unlock value for our customers as we guide them through their transformation journey with comprehensive end-to-end solutions.

The impact you will have:

As a Software Asset Management (SAM) Data Associate, you will work directly with Softchoice’s business teams and stakeholders to promote consistency, quality, integrity, and standardization of customer-facing data on our Softchoice SAM+ Hub. You will provide white-glove data updates for our strategic account base.

What you’ll do:

Manage and ensure the integrity of customer-facing data within our systems, and update customers' data to increase customer satisfaction
Perform data updates and maintenance with a high level of accuracy and attention to detail
Collaborate with business teams and stakeholders to ensure data consistency and quality using various data sources
Maintain clear and up-to-date statuses on data requests and incidents
Participate in the development and documentation of data maintenance processes

Requirements

What you’ll bring to the table:

2+ years of related experience in data management, including data collection and manipulation
Hands-on experience working with data in Salesforce
Proficiency in Excel, including advanced functions, pivot tables, etc.
Strong attention to detail and a commitment to data accuracy
Excellent communication and collaboration skills
Customer service experience
Knowledge of Power BI reporting is a plus
Experience with SAP is a plus
Must be willing to work 9am-6pm Eastern Timezone