Bilingual Operations Administrator

We are looking for a bilingual, highly motivated, team-oriented individual to join our Life Operations team as an Operations Specialist on a regular, full time basis.

Reporting to the Associate Manager, SISIP Life Insurance Services, Manulife, you will be responsible for email support, member plan set-up, processing requests and administration of existing business, financial adjustments/calculation and billing of premium and policyholder support, as required.

Position Responsibilities:

• Receive death notifications, set-up life claims and provide administrative support to the Life Claims Assessor

• Provide clerical support to the team & other daily administration duties

• Handle emails from members and our policyholder

• Prepare and submit policyholder notifications

• Co-ordinate requirements / supports among operation teams

• Support in ad-hoc projects or related tasks

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec

• Previous life insurance administration experience would be beneficial

• Infectiously positive personality with a drive to succeed and a dedication to quality service

• Stellar customer service and skills that demonstrate integrity

• Excellent listening and interpersonal skills

• Exceptional time management and organizational skills

Preferred Qualifications:

• Strong data analysis, decision-making ability with a real passion for solving problems

• Superior attention to detail

• Can effectively communicate ideas and recommendations to all levels of the organization

• Results oriented and can manage multiple priorities and projects

• Ability to take initiative and demonstrate good judgement

• Solid collaboration skills with the ability to work autonomously

• Ability to work in a demanding environment

• Demonstrated proficiency in MS Word, MS Excel, MS Access 

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.