Senior Investigator

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time 
Work Model: Remote 
Language: English is required, French is an asset 
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Senior Investigator you will investigate and document fraudulent activity for complex client, claimant and vendor transactions that are identified as high-risk, with the potential of significant financial and reputational impact to the organization. You will mentor, support and train team members and stakeholders to achieve timely resolutions for investigations and proactive fraud suppression and act as a subject matter expert on fraud risk management.

How you will create impact:

• Collecting, critically assessing and preserving evidence sourced from business partners and conducting on-site investigations to document and collect pertinent evidence.
• Conducting investigations that are highly complex, sensitive and high value to ensure the authenticity of evidence and documenting ongoing investigative results.
• Constructing innovative investigative plans, securing high-quality statements, documenting detailed investigative results and participating in policy or claim coverage interpretations.
• Leading the design and delivery of training programs for fraud prevention and investigations, participating in forensic expert quality control and vendor management and conducting audits and file surveys to mitigate fraud exposure.
• Coaching team members to develop their investigative skills and strategies and collaborating with business partners and external experts to ensure open communication.

How you will succeed: 

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.    
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.  
• You have strong communication skills to clearly convey messages and explore diverse points of view.   
• You build trusting relationships and provide guidance to support the development of colleagues. 

What to expect: 

• You will travel regularly.
• You are required to have your own vehicle, valid driver’s license and insurance.  
• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris. 
• This role involves direct contact with clients and/or service providers in their environment.    
• Extended work hours, including evenings and weekends, will be required.   
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate. 

To join our team: 

• You have five years of experience in the financial services industry or law enforcement, acting as a lead investigator for highly complex cases.
• You have completed a post-secondary education in a related discipline.
• You have obtained the Chartered Insurance Professional (CIP) designation or a related insurance or fraud designation and are willing to complete the Certified Fire & Explosion Investigator (CFEI) designation.
• You have expert knowledge of investigative techniques, claims and legislative standards on privacy and regulations.
• You have extensive experience completing fraud analysis, gathering intelligence and managing complex investigations.

What’s in it for you? 

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.