Offer summary

Qualifications:

Fluent in German (minimum C1 level) and very good command of English (minimum B2 level), Excellent communication and interpersonal skills, Strong ability to assess customer needs and provide tailored solutions, Educational background in economics, finance or related field is a plus..

Key responsibilities:

Responding to inquiries about credit card products and services via phone and written communication.

Supporting customer authentication for actions like card activation and transaction inquiries.

Managing customer requests such as ordering replacement cards and updating contact information.

Recording complaints and initiating goodwill refunds while maintaining a customer-focused mindset.

Job description

Job Title:

Customer Support Specialist - Banking Services (German & English)

Job Description

As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.

Your daily tasks will include:

Responding to general questions about credit card products, self-services and mobile/web apps
Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.

Your Profile:

Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
Excellent communication and interpersonal skills
Strong ability to assess customer needs and provide tailored solutions
High level of flexibility and adaptability to evolving topics
A customer-focused mindset with the ability to remain calm and empathetic in various situations
Sales orientation is a plus, as cross-selling and upselling may become part of the role over time

Good to have:

educational background in economics, finance or related field

What We Offer:

A dynamic, international work environment in one of the world's leading customer experience companies
Comprehensive training and onboarding, so you feel confident from day one
Opportunities for professional development
Flexible working schedule with additional compensation for night shifts
The chance to be part of a forward-thinking, digital-first team
Work from home
A diverse and inclusive culture that values your ideas and individuality
Well-being programs, team events and employee engagement activities

Apply now and become part of a team that values clarity, connection, and customer satisfaction.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, German

Time Type:

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Required profile