Business Banking Virtual Relationship Manager

Location:

Job Summary
Actively manages a portfolio of clients within the entry end of the Business Banking segment. Effectively manages the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. Develops strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. Actively engages partners to mitigate client run off within portfolio.

Responsibilities

• Maintain and manage an assigned client portfolio of Business Banking and Commercial clients in an effort to grow and retain the banking relationship(s).
• Proactively calls on a portfolio of assigned clients within set interval periods to address service or business related needs.
• Promotes and cross-markets products and services to clients by keeping clients informed of products, services, special promotions, and provides appropriate financial solutions via consultative review and proactive contact.
• Makes joint calls with partners to enhance their selling skills and uncover consumer opportunities, as well as engages Business Banking RMs, Branch Managers and/or other specialty partners on role assigned sales opportunities.
• Reviews financial statements, assesses credit lines and amongst other products, renew loans.
• Identifies opportunities to lend in the form of a business loan and complete associated lending responsibilities.
• Aggressively maintains client back book and mitigates profitable client run-off.
• Responsible for various operational tasks while acting as a bank advocate and advisor to the client.
• Manages all administrative tasks associated with client portfolio to ensure all clients are within bank compliance.
• Embraces a virtual team model and enhances the professional atmosphere that leads to a successful sales environment.
• Adheres to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy
• Strategically manage(s) unprofitable and/or at anticipated exiting client relationships
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Associates degree or equivalent in business experience required

Experience Qualifications

• A minimum of 1 year experience in a comparable or skill transferrable role, demonstrating strong customer service & selling skills required.
• A minimum of 1 year of extensive financial services experience, in business/commercial banking, with a thorough understanding of the regulatory and competitive environment, key industry players, economic drivers, and operating issues required.
• A minimum of 1 year of Small Business lending experience required.

Tactical Skills

• Trusted Advisor: Ability to build trust by taking a client centric approach
• Strategic Thinking: Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions
• Technical Expertise: Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set
• Revenue Driver: Exhibits a relentless focus on creating and driving revenue growth and generating results
• Enterprise Mindset: Demonstrates a broad enterprise perspective and delivers the bank
• Effective Sales Approach: Uses structured sales methodologies, principles and practices without losing sight of the client and environment
• Risk Management: Understands Key’s risk culture and effectively manages risk/reward trade-offs

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Travel

• Occasional travel to include overnight stay.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $37.76 to $44.23 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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