Associate Director, Client Relations

Are you a genuine client relationship manager who has a proven track record of retaining and growing partnerships with a large portfolio of clients? Are you ambitious, eager and looking to feel a true connection to the work you are doing each day? If your answer was yes, then we are looking to hire someone just like you as our Associate Director of Client Relations nationwide!

As the Associate Director of Client Relations you will be responsible for the effective account management of employer-sponsored client accounts across the United States.  Function as the primary contact for clients, responsible to help ensure clients maintain and grow their relationship with Bright Horizons.

This is a Remote position available in the United States.

Bright Horizons is trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Job Responsibilities:

• Manage a client portfolio of accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs.
• Hit performance objectives that include client retention, client growth, and revenue quota targets.
• Execute standard launch and on-going employee communication and marketing plans that result in growth in employee registration and utilization of their purchased Bright Horizons benefits.
• Proactively develop strong partnerships with clients to maximize client satisfaction and to ensure compelling client testimonials and endorsements.
• Effectively communicate program results and utilization trends to clients.  Ensure clients experience the maximum return on their dependent care investment and view Bright Horizons as their strategic partner and trusted advisor for supporting their employee’s key life stages.
• Work closely with all internal operations teams to facilitate service delivery, quality control, and issue resolution, functioning as the liaison between the client and Bright Horizons operations.
• Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally.

Minimum Requirements:

• Bachelor’s degree in a customer service or business related field or 3 years of professional customer service experience considered in lieu of degree.
• 1-3 years of customer service ordirect account /client relationship management with strong demonstrated organizational and prioritization skills.

Additional Requirements

• Strong relationship management skills.
• Ability to work well in a collaborative environment.
• Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered.
• This position requires minimal travel as the majority of client interactions will occur via phone/web cam.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. 

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.