Hi, We’re AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
The Manager, Customer Onboarding Services, Software serves as leader to the Onboarding & Data Migration teams. They ensure that the team provides a successful & timely onboarding for new customers as they transition from previous practice management software to MyCase. This is the most important phase of the customer lifecycle and the Manager, Customer Onboarding Services is responsible for ensuring the team has the tools, programs, and coaching in order to successfully train customers on the product, migrate their viable data, and assist them in their Payments & Integrations set up as well. The Manager, Customer Onboarding Services works in conjunction with Sales & Customer Success leadership to ensure customer escalations are handled promptly & churn is mitigated through these efforts. The Manager, Customer Onboarding Services is responsible for establishing team goals & team/personal KPIs, inspiring the team to deliver exceptional service to customers. The Manager, Customer Onboarding Services is a trusted resource & mentor for team members, looking to elevate & recognize team members that go above & beyond in their role. Successful Managers are motivated, have a passion for helping others, have operational agility and a blend of technical and interpersonal skills.
What You'll Do
About You
Our Story
Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
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