Offer summary

Qualifications:

Excellent communication skills and strong customer service orientation., Exceptional organizational, time-management, and multitasking abilities., Proficient in customer service software, CRM tools, and Microsoft Office Suite., Knowledge of social media management, market research, and competitor analysis..

Key responsibilities:

Handle customer service inquiries and manage general inquiries.

Process orders, maintain records of customer interactions, and ensure data accuracy.

Schedule appointments, manage social media accounts, and conduct market research.

Collaborate with co-workers and perform other duties as assigned by management.

Job description

To apply, please visit us at: https://remotepro.ph/

We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have excellent communication skills, the ability to multitask, and strong attention to detail.

Key Responsibilities:

Handle customer service inquiries, manage general inquiries, and schedule appointments
Determine and fulfill clients’ needs, resolve complaints, and follow up to ensure satisfaction
Process orders, forms, applications, and requests
Maintain records of customer interactions, transactions, comments, and complaints
Provide customer relationship management, database maintenance, and feedback analysis
Perform data entry, update records, and ensure data accuracy
Answer and manage phone calls, handle emails, and manage voicemail
Perform general administrative duties, including managing files and records
Manage social media accounts, respond to comments and messages, and schedule content
Schedule and manage appointments, set reminders, and coordinate meetings
Conduct market research, gather information on industry trends, and perform competitor analysis
Collaborate and communicate with co-workers
Perform other duties as assigned by the executive or management team.

Requirements

Qualifications:

Excellent communication skills.
Strong customer service orientation and interpersonal skills.
Exceptional organizational, time-management, and multitasking abilities.
Proficient in customer service software, CRM tools, Microsoft Office Suite, and quick to learn new systems.
High accuracy and attention to detail for data entry and administrative tasks.
Knowledge of social media management, market research, and competitor analysis.
Problem-solving skills and ability to work under pressure.
Self-motivated, flexible, and adaptable to changing priorities.
Collaborative and team-oriented.

Benefits

Permanent Work-from-Home Setup

Competitive Salary

HMO Coverage

Mental Health Programs

Maternity Assistance through HMO (Female employees)

Paid Vacation Leave

Technology Allowance

Internet Allowance

Weekly Payouts

Career Growth and Advancement Opportunities

Required profile