Offer summary

Qualifications:

Proven experience in a leadership role within customer support or related fields., Strong understanding of the restaurant industry and local service-based businesses., Excellent communication and interpersonal skills to engage with clients and team members., Ability to analyze data and implement strategies for improving customer satisfaction..

Key responsibilities:

Oversee the customer support team and ensure high-quality service delivery.

Develop and implement support strategies to enhance customer experience.

Collaborate with other departments to align support initiatives with business goals.

Monitor performance metrics and report on team effectiveness and customer feedback.

Job description

Director of Support

We expect to open this role in within the next few months - please feel free to submit your resume in advance to express interest. More specific details on this opportunity coming soon!

👋 About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

So, once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.

⭐ Our team

We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan.

We’re scaling even faster in 2025 to keep pace with our customer growth.

🚀 Our traction

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.

🌆 Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.

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