Offer summary

Qualifications:

Previous experience in travel, customer service, or hospitality is a plus but not required., Excellent verbal and written communication skills are essential., Strong organizational skills and attention to detail are necessary., Must be tech-savvy and have a passion for travel..

Key responsibilities:

Assist clients in planning and booking custom vacations, cruises, and flights.

Conduct virtual consultations to understand clients' travel preferences and needs.

Create detailed itineraries and manage bookings through online supplier portals.

Provide post-booking support including modifications and customer inquiries.

Job description

Job Title:

Online Travel Planning Associate – Remote

About Destination Knot:

At Destination Knot, we believe every journey should be as unique and memorable as the reason behind it. Whether it’s a honeymoon, milestone celebration, family adventure, or a dream getaway, we specialize in crafting personalized travel experiences that leave a lasting impression. Our team is passionate about helping clients turn travel dreams into seamless, stress-free realities—with expert planning, insider access, and exceptional support every step of the way.

Job Overview:

We’re seeking a friendly, organized, and self-motivated Online Travel Planning Associate to join our growing team. This remote position offers the opportunity to help clients design customized vacations using your creativity, service skills, and passion for travel. You’ll handle everything from initial consultation to booking and follow-up, providing white-glove service throughout the entire travel planning process.

Key Responsibilities:

Assist clients in planning and booking custom vacations, cruises, all-inclusive stays, flights, and hotels.

Conduct virtual consultations to learn about clients’ travel preferences, needs, and budgets.

Create detailed, accurate itineraries and provide travel recommendations.

Manage bookings through online supplier portals and ensure all confirmations and documents are properly delivered.

Communicate professionally and promptly via email, phone, and chat.

Stay current on industry trends, popular destinations, and exclusive travel offers.

Maintain records of client preferences and bookings using CRM or internal systems.

Provide post-booking support including modifications, cancellations, and customer inquiries.

Qualifications:

Previous experience in travel, customer service, or hospitality is a plus but not required.

Excellent verbal and written communication skills.