Offer summary

Qualifications:

Experience in travel sales, cruise booking, or customer service is preferred but not required., Strong verbal and written communication skills are essential., Excellent attention to detail and organizational abilities are necessary., Proficient with online booking systems or comfortable learning new tools..

Key responsibilities:

Assist clients in researching and booking cruise vacations with major cruise lines.

Provide expert advice on cruise itineraries, ship amenities, cabin types, and promotions.

Respond to inquiries and follow up with potential clients via phone, email, or chat.

Manage all aspects of the reservation process, including payments, special requests, and documentation.

Job description

Job Title:

Online Cruise Consultant – Remote

About Destination Knot:

At Destination Knot, we believe that cruising is more than just a vacation—it's an experience. We specialize in helping clients find the perfect cruise, whether it’s their first sailing or a milestone journey. With access to top cruise lines and exclusive promotions, our mission is to provide expert guidance and exceptional service throughout the entire booking process.

Position Overview:

We are looking for a knowledgeable and enthusiastic Online Cruise Consultant to join our remote team. In this role, you’ll assist clients in selecting and booking cruise vacations, offering personalized recommendations, pricing options, and itinerary details. If you're passionate about cruising and love helping others explore the world by sea, this is the perfect opportunity for you.

Key Responsibilities:

Assist clients in researching and booking cruise vacations with major cruise lines

Provide expert advice on cruise itineraries, ship amenities, cabin types, and promotions

Respond to inquiries and follow up with potential clients via phone, email, or chat

Manage all aspects of the reservation process, including payments, special requests, and documentation

Stay current on cruise industry trends, ship launches, destination updates, and promotions

Deliver excellent customer service before, during, and after the booking process

Maintain accurate records of client preferences and bookings

Qualifications:

Experience in travel sales, cruise booking, or customer service is preferred but not required

Strong verbal and written communication skills

Excellent attention to detail and organizational abilities

Proficient with online booking systems or comfortable learning new tools

Self-motivated, reliable, and able to work independently in a remote setting

Passion for travel and enthusiasm for the cruise industry

Must be 18 years of age or older with access to a computer and stable internet connection

What We Offer:

Flexible remote work schedule

Access to travel industry training and cruise certifications

Opportunities to earn travel perks and incentive rewards

Supportive team culture with room for advancement

Tools and resources to help you succeed in cruise sales

Work Environment:

This is a remote position with flexible hours, ideal for individuals who are self-driven and service-focused. You'll be part of a dynamic and growing team dedicated to delivering top-tier cruise travel experiences.

Required profile