Offer summary

Qualifications:

Respect for confidential information and strong attention to detail., Excellent communication, relationship-building, and customer service skills., Ability to work independently and adapt to a changing environment., 1-2 years EAP experience preferred, with bilingual skills in English and Spanish being a plus..

Key responsibilities:

Assess needs, offer resources, and maintain case records to ensure continuity of care.

Conduct initial intake and provide support during wait times, transferring calls to licensed counselors as needed.

Promote EAP plans and resources while building relationships with vendors and partners.

Contribute to the EAP website and assist with training materials, staying updated on community services and industry changes.

Job description

WHAT WE CAN OFFER YOU:

401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

Assess needs, offer resources, maintain case records, and ensure continuity of care.
Conduct initial intake, transfer calls to licensed counselors, and provide support during wait times.
Understand and promote EAP plans and resources, building relationships with vendors and partners.
Contribute to the EAP website and assist with training materials, staying updated on community services and industry changes.

WHAT YOU’LL BRING:

Respect for confidential information and strong attention to detail.
Excellent communication, relationship-building, and customer service skills.
Ability to work independently and as part of a team, adapting to a changing environment.
Resourcefulness and strong listening skills to assess and meet customer needs.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

1-2 years EAP experience with previous customer service background.
Bilingual in English and Spanish.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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