Offer summary

Qualifications:

Bachelor's degree required; advanced degrees preferred., Minimum of 15 years of experience in strategic client relationship management., Strong negotiation skills and experience with contract renewals., Excellent communication, problem-solving, and organizational skills..

Key responsibilities:

Manage and expand relationships with large clients, focusing on customer retention and revenue growth.

Lead renewal negotiations and address potential barriers to maximize contract value.

Mentor junior team members and drive process improvements within the team.

Monitor account health and collaborate with internal teams to enhance client satisfaction.

Job description

Job Description

Senior Strategic Relationship Manager

Job Level

P6

Summary/objective

The Senior Strategic Relationship Manager is responsible for managing and expanding relationships with large clients (500+ employees) while providing leadership within the Strategic Relationship Management team. This role focuses on customer retention, revenue growth, and strategic engagement, ensuring clients maximize the value of isolved's solutions. In addition to managing key accounts, the Senior Strategic Relationship Manager mentors junior team members, drives process improvements, and collaborates cross-functionally to enhance the overall client experience.

Core Job Duties

Build and strengthen relationships with key client stakeholders, including C-level executives, through strategic consultations and regular business reviews.
Proactively identify client needs and expansion opportunities, driving adoption of isolved's full suite of HCM solutions.
Lead renewal negotiations, addressing potential barriers and implementing strategies to maximize contract value while maintaining strong customer relationships.
Monitor account health, identifying risks and collaborating with internal teams to develop solutions that enhance retention and client satisfaction.
Advocate for clients within isolved, ensuring their feedback influences product development and support strategies.
Provide mentorship and guidance to Strategic Relationship Managers, supporting their development and success.
Assist in researching and resolving discrepancies, system reporting issues, and client concerns.
Develop and deliver training content aligned with business goals and client needs.
Maintain accurate forecasting, pipeline management, and documentation within CRM systems.
Stay informed on industry trends and competitive developments to provide clients with strategic insights.

Job Complexity

As an expert in the field, uses professional concepts in developing resolution to critical issues and broad design matters. Anticipates broad changes pertaining to their area of expertise and ensure isolved is always ahead of the curve. Significant barriers to entry (e.g., top management review, approval) exist at this level.

Interaction

Works on issues that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization.

Supervision

Exercises wide latitude in determining objectives and approaches to critical assignments.

Experience

Typically requires a minimum of 15 years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.

Minimum Qualifications

Bachelor's degree required.
Proven experience managing strategic client relationships in a consultative sales or account management role.
Ability to lead and mentor a team, providing coaching and professional development.
Strong negotiation skills with experience managing contract renewals and driving revenue expansion.
Excellent communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience with CRM and sales tracking systems.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

Senior Strategic Relationship Manager

Effective Date

02/03/2025

About Isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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