Principal Full Stack Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title:  Principal Full Stack Developer

Department & Team: Genesys Innovations – India COE

About Genesys Innovations Team:

GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations team’s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).

Job Summary

Responsible for architecting, developing, testing, implementing, and maintaining AWS applications. Troubleshoots and solves software issues related to Genesys Innovation Applications. Research technical problems and suggests improvements for applications.

What you bring to the team

• AWS full stack development experience: database, server-side, and front-end
• Solid understanding of AI frameworks, libraries, and tools.
• 8+ years total development experience
• 5+ years of experience in AI development and machine learning, with a strong portfolio of AI projects.
• 5+ years of design and development experience in technologies using REST APIs and microservices architecture
• 4+ years AWS experience
• At least 4+ years React and Node.js based real time application experience.
• Specific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc.
• Experience with CI/CD and automated testing
• Demonstrated success in actively contributing to large consulting projects
• Effectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc.
• Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementation
• Work with teams as they perform feature level design, development, testing, and performance analysis.
• Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks
• 4+ years of experience developing with contact center technologies like Genesys, Cisco, Avaya, Nice, Talk Desk, etc.

Services provided by the candidate will include design, development and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product API’s, common third-party tools, applications and business systems. The work will be intellectually challenging and will expand with the evolution of the Genesys product roadmap.

Qualifications

• BS/MS/BA or equivalent. Computer Science major preferred.
• 5 years or more of commercial software development experience in node.js, Javascript, C#, Java where an additional language such as Python, PHP or C++ is a benefit.
• Experience with data preprocessing, feature engineering, and model evaluation techniques.
• Knowledge of deep learning architectures and techniques.
• Familiarity with cloud platforms and services for AI model deployment.
• Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments.
• Ability to work independently on routine duties or projects with general instructions on new assignments.
• Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other major European languages is a plus.
• Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics.
• Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals.
• Optimize billable utilization opportunity.
• Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partner.

Familiarity with the following is a definite plus:

• Should have development exposure to data streaming applications.
• Should have application development knowledge of RTA based UI applications.
• Practical experience deploying or developing with Genesys technologies especially with integration to various customer environments/backend systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS).
• Good practical experience with development methodologies
• Practical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations.
• Good working experience with database administration/optimization.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.