Offer summary

Qualifications:

Minimum 2 years of experience in customer service or sales administration., Strong interpersonal and customer service skills with a confident phone manner., Proficient in Microsoft Excel, Outlook, and CRM/ERP systems., Experience managing website content and a keen interest in wellness products..

Key responsibilities:

Respond to inbound sales and customer service inquiries via phone and email.

Process orders, update CRM records, and manage logistics with warehouse partners.

Create and manage website content, including product listings and descriptions.

Conduct competitor analysis and create blog content on wellness topics.

Job description

Salary: Between A GBP 23,000 to A GBP 34,000 pa depending on experience + bonus

Location: Home Based : must live in Yorkshire (for occasional meetings and training)

Hours: Monday to Friday, between 9:00am : 5:30pm

Aqualine Wellness is looking for an experienced Senior Customer Support Administrator with a solid background in customer service and sales support. The ideal candidate will have handled inbound sales enquiries via phone and email.

We are a small, friendly, home:based team based in Huddersfield with big ambitions. Aqualine is a market:leading supplier of saunas, steam rooms, and other premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.

Key Responsibilities

Responding to inbound sales and customer service enquiries via phone and email
Advising on product selection, promoting suitable items, upselling, and closing sales
Processing orders and updating CRM records
Supporting the sales process with accurate and efficient admin tasks
Managing and updating website content (Magento), including product listings, descriptions, images, and pricing
Coordinating logistics with warehouse and shipping partners
Verifying invoices and supplier statements
Troubleshooting basic technical issues
Managing stock and placing supplier orders
Conducting competitor pricing and product analysis
Creating blog content on new products, company news, and wellness topics

Essential Skills And Experience

Minimum 2 years continuous employment in a relevant customer service or sales admin role.
Strong customer service and interpersonal skills.
Confident communicator with a personable phone manner.
Ability to work independently and manage multiple responsibilities.
Proficient with Microsoft Excel and Outlook.
Experience with CRM/ERP systems (Odoo, Linnworks, QuickBooks a plus).
Skilled in managing website content and optimising product ranges.
Excellent literacy, numeracy, and attention to detail.
Experience in eCommerce platforms such as eBay, Amazon is a bonus.
Interest in wellness and lifestyle products is preferred.

Requirements

Consistent employment history : we are looking for candidates who demonstrate long:term commitment and reliability.
Home office setup : quiet, dedicated room with reliable ethernet connection.
Prior experience working remotely.
Exclusive commitment to Aqualine (no other jobs or side businesses).

Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance.

INDLS

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