Offer summary

Qualifications:

Minimum of 6 months to 3 years of experience in a help desk or technical support role., Strong communication skills to assist clients effectively., Basic understanding of IT systems and troubleshooting techniques., Ability to work in a remote environment and manage time efficiently..

Key responsibilities:

Provide technical support and assistance to clients via phone, email, or chat.

Diagnose and resolve technical issues related to hardware and software.

Document and track support requests in the ticketing system.

Collaborate with team members to improve service delivery and client satisfaction.

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Job description

Role: Help Desk Role
Experience 6 Months to 3 years
Location : Minneapolis, MN (Complete Remote)
Shift timings: CST
Duration: 4+ Months

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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