Content & Knowledge Specialist at Search Atlas

Fully Remote- work from anywhere

Timezone- CST or EST

Hi, we’re Search Atlas! We’re a rapidly growing B2B SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results.

We're hiring a detail-oriented communicator to help train our AI assistant, Fin, and manage knowledge resources that support our customers and internal teams.

In this role, you'll:

• Maintain and update both internal and external Help Centers
  
• Conduct daily training sessions with Fin to improve AI accuracy and response quality
  
• Analyze support tickets to identify gaps and update technical documentation accordingly
  
• Write clear, concise content that translates technical concepts for both technical and non-technical users
  
• Collaborate cross-functionally to ensure support resources are aligned with product updates
  

You should have:

• Previous experience training AI chatbots (e.g., Fin, ChatGPT, Zendesk bots, etc.) is highly desirable.
  
• Familiarity with Intercom is highly preferred
  
• Solid technical understanding (APIs, support platforms, etc.)
  
• Strong English writing skills with a focus on clarity and simplicity
  
• Experience with technical writing or support documentation
  
• Availability to work with at least 4 hours overlap in Central Standard Time (CST)
  
• Basic knowledge of SEO best practices is a plus
  

Salary & Benefits

• $2,000-$2,500 USD per month/depending on your location and skills/experience
  
• 11 Days Paid Time Off + Christmas Day + New Year's Day Paid Off
  

Our Recruitment Process

• Step 1: Initial screening call with our recruitment team
  
• Step 2: Assessment to showcase your skills (if applicable)
  
• Step 3: Final interview with our Hiring Manager
  
• Step 4: Offer extended
  
  Life at Search Atlas Group

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work.

Here’s a look into our core values:

1. Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge.
   
2. Excellence Driven: We aim for the highest standards, always raising the bar.
   
3. Self-Starter Mentality: We take initiative and problem-solve independently.
   
4. Innovative: We embrace change, experiment, and think outside the box.
   
5. Student Mentality: We learn from our mistakes and constantly evolve.
   

Why Join Us?
We’re proud of the recognition we’ve received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:

• 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
  
• Nevada’s Top Workplaces - #1 Small Business, Best New Ideas
  
• Best Start-Up Agency (U.S. Search Awards)
  
• Top B2B Companies (Clutch)
  
• Inc’s On The Rise and Best Places to Work (Inc. Magazine)
  
• Great Place to Work Certified (Great Place to Work)
  

These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it!

Want to hear more? Here is our Founder, Manick on why you should work with us at Search Atlas.

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