Program Coordinator

PRIMARY DUTIES AND RESPONSIBILITIES:

• Plan Member (patient) enrollment to ensure that the plan member is participating in any available support program that is offered by the drug manufacturer (i.e. Patient Assistance Programs);

• Pharmacy and prescription set up for patients, during the enrollment process as well as ongoing support for the time the patient is in the HealthForward Program;
• Acquire knowledge of funding mechanisms including private and public insurance plans;
• Coordinate and manage all aspects required in order to sustain prescription drug coverage for patients according to the parameters of their private plan;
• Coordinate cases with Patient Assistance Programs, pharmacy, physician offices and healthcare professionals in order to maximize health outcomes;
• Coordinate documents, submissions and all related paperwork to Patient Assistance Programs, physician offices, and pharmacies;
• Provide patients with adherence/compliance services to ensure that the patient is taking their medication as prescribed and supporting the patient to overcome any potential adherence barriers;
• Be available between the hours of 8:00AM to 8:00PM, with the ability to maintain flexible working hours;
• Maintain professionalism in a call center environment
• Other duties as assigned.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Post-secondary education or equivalent in a related discipline;

• Minimum of 2 years’ experience in customer service, in an office setting;
• Strong proficiency in Microsoft applications (Outlook, Word, Excel);
• Professional / courteous / efficient telephone manner;
• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;
• Candidate must have strong communication and interpersonal skills;
• Ability to work independently and in a team environment;
• Attention to detail;
• Experience in the healthcare, pharmaceutical or insurance industry is an asset; and
• Bilingualism, French/English is an asset.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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