Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Are you an experienced Operations Program Manager with a passion for optimizing processes, working cross-functionally, and leading strategic programs within a dynamic Revenue Operations organization? If so, we invite you to join Elastic as a Program Manager within the Revops Services & Education team. In this role you will lead and oversee Services & Educational initiatives within our RevOps organization. The ideal candidate will have a strong background in program management, a passion for data and analytics, an interest in the Education space, the ability to facilitate collaboration between different teams & functions to drive the successful development and implementation of initiatives and programs.

What You Will Be Doing

Drive central initiatives and optimize processes: Complete strategic plans that align with the Services & Education team’s mission and goals, managing cross-functional projects, improving operational efficiency, and implementing scalable processes. Make recommendations on areas of improvement.
Data and Analytics: Collect and maintain accurate data about Elastic’s On-Demand training, Instructor-Led Training, and Credentials to support the strategic roadmap. Analyze usage and trends, and assess the impact and effectiveness of our Training to inform continuous improvement.
Cross-Team Coordination: Primary liaison and facilitator across multiple departments/functions (Marketing, Partners, Sales Field, IT, Finance, Revenue). Primary liaison between the Training Curriculum Team and the Training Delivery Team to ensure seamless integration of curriculum strategy and content into instructor-led training. Inclusive of daily communications and support for the Training helpdesk team.
Support credentialing program: Own the e2e lifecycle of Elastic credentials. Establish and document processes and policies for credential design and delivery. Facilitate system support to launch. Help ensure we optimize the credential program (maintain recency).
Stakeholder Communication: Work closely with internal teams and maintain clear and consistent communication with all partners, providing regular updates on project status, challenges, and successes.

What You Bring

Educational Background: Bachelor’s degree
Experience: Minimum of 4 years of experience in program management and 2-3 years of experience in an Education organization
Knowledge of current trends and challenges in the Education technology landscape
Solutions-focused style possessing the ability to quickly change directions given new information or shifting priorities
Highly organized, analytical, data-driven, and experienced at crafting business plans and policies to support program decisions
Leadership Skills: Proven ability to manage multiple stakeholders in cross-functional teams and manage multiple projects simultaneously.
Excellent communication, engagement, and cross-functional partnership skills. Must be comfortable communicating with all levels of leadership in both written and verbal situations.
Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Technical Proficiency: Experience using BigQuery. Familiarity with educational technologies and platforms is required. Familiarity with Salesforce, Certinia, Tableau, or similar reporting tools is a plus
Ability to thrive in a fast-paced and ambiguous environment

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$106,900—$169,100 USD

The typical starting salary range for this role in the select locations listed above is:

$128,200—$202,700 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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RevOps Program Manager, Education

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What is The Role

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What You Bring

Additional Information - We Take Care of Our People

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