Senior Client Implementation Manager (India

Offer summary

Qualifications:

7+ years of program or project management experience in a SaaS or technology services environment, Proven track record managing complex, multi-stakeholder client programs, Exceptional organizational and communication skills, Familiarity with technical implementations or enterprise software onboarding..

Key responsibilities:

Architect and execute technical implementation plans from kick-off through optimization phases.

Coordinate internal resources to configure and deploy the interview platform to meet client specifications.

Serve as the technical implementation specialist, ensuring proper system configuration and platform adoption.

Track and report on success metrics, implementation KPIs, and performance metrics.

Job description

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our Customer Operations team

Our Customer Operations team plays a critical role in delivering a consultative, white-glove onboarding and implementation experience. We partner closely with clients to drive long-term success through thoughtful automation, actionable insights, and high-touch support at every stage of the customer journey.

What you will do

As a Senior Client Implementation Manager at Karat, you will architect and execute the technical deployment of our interview platform for enterprise clients, ensuring seamless integration with their hiring processes. You'll coordinate internal resources to configure custom solutions, conduct technical training, and serve as the implementation specialist who guides clients from kick-off through optimization, driving adoption and measuring success through implementation KPIs and platform performance metrics.

Architect and execute technical implementation plans from kick-off through implementation and optimization phases.
Coordinate internal resources (deployment leads, content/product teams) to configure and deploy the Company's interview platform to meet client specifications.
Design technical solution frameworks and implementation roadmaps tailored to each client's hiring process needs.
Serve as the technical implementation specialist for the Company’s clients, ensuring proper system configuration, data integration, and platform adoption.
Identify risks early and implement solutions to technical challenges to keep implementations on track.
Drive internal and client-side accountability via technical training and knowledge transfer sessions through regular touchpoints, status updates, and executive briefings.
Track and report on success metrics, implementation KPIs/milestones, and performance metrics.
Collaborate with the Company’s Sales, Deployment, Content, and Product teams to ensure technical requirements are captured and promote ongoing client growth.
Contribute to the development of scalable delivery frameworks, technical implementation playbooks, templates, and integration best practices.

The experience you will bring

7+ years of program or project management experience in a SaaS or technology services environment
Proven track record managing complex, multi-stakeholder client programs
Exceptional organizational and communication skills—you’re a natural at driving clarity and momentum
Familiarity with technical implementations or enterprise software onboarding
Strong collaboration skills; comfortable working across sales, product, engineering, and operations
Proficiency with project management tools like Asana, Smartsheet, Jira, or similar
A proactive mindset with a strong bias toward ownership, problem-solving, and execution

This position is only available to candidates residing in Bengaluru (formerly known as Bangalore). While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.

This position is open to candidates authorized to work in India only. No visa sponsorship provided.

Benefits of joining Karat in India

All India-based offers include a competitive salary in local currency and Karat-granted stock options. India employees of record (EOR) will receive all required, country-specific benefits.

Additional Karat-Sponsored Perks:

Private healthcare available (100% premium coverage for employees and eligible dependents)

Time Off:

Generous India time off policies

Vacation: 18 days of vacation per year (accrued at 1.5 days per month)
Sick Leave: Three (3) work weeks per calendar year
Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year

India Holidays

Public Holidays: 7 days
Floating Holidays: 4 days
Karat Summer Break: 5 days - July
Karat Winter Break: 5 days - December

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

Required profile