Offer summary

Qualifications:

Proficient in Apex, Java, C#, or other object-oriented languages., Familiarity with the Force.com platform and Salesforce technologies., Strong analytical and troubleshooting skills with a focus on customer support., Excellent communication skills, both verbal and written, for effective collaboration..

Key responsibilities:

Analyze, troubleshoot, debug, code, test, package, and deploy fixes for cloud-based applications.

Provide end-to-end support for customer custom solutions and resolve cases efficiently.

Collaborate with various departments to develop software fixes and enhancements.

Stay updated with the latest Salesforce features and software engineering practices.

Job description

Description

Product Support Developer

U.S. Remote

WHO WE ARE

Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

THE ROLE

Certinia has an exciting career opportunity within our Global Product Support organization for a Salesforce Developer. The primary mission of the role is resolving technical issues for our customers with customizations configured in our core products. This role requires a self-starter with exceptional troubleshooting capabilities, customer support skills, good team collaboration and communication skills. The Salesforce Developer, also known as “Product Services Support”, will provide development expertise on support cases involving customizations. This role comes with the opportunity to absorb knowledge and grow as a developer, specifically in Apex, Certinia and Salesforce knowledge.

This role works closely with the entire Global Technical Support Organization, Customer Success, Product/Engineering and Professional Services.

The successful candidate must be able to function in a fast paced, dynamic, global environment and be capable of managing multiple support cases simultaneously while balancing speed to resolve and a quality support experience and interaction with our customers.

WHAT YOU WILL DO IN THIS ROLE

Analysis, troubleshooting, debugging, coding, testing, packaging and deploying of fixes applied to our cloud based applications.
Development of high quality software within agreed timescales
You will be working directly with our customers, providing end to end support for their custom solutions to ensure customer cases are resolved.
Working with the Customer Support Analysts, Business Analysts, Software Developers, Technical Architect and Product Owners to develop software fixes and enhancements.
This position requires someone who has great interpersonal skills in order to work with many different departments within the company including Professional Services, Consulting, Product Management, and Engineering.
Smooth throughput of various unanticipated issues arising from customer product usage.
Working within a framework of published standards and practices within the company.
Stay current with the latest features and technology on the Salesforce Platform, and in Software Engineering practice.

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

You are comfortable developing in Apex, Java, C# or other object oriented language, offering excellent technical and analytical skills
You are familiar with the Force.com platform
Strong time management and ability to prioritize your workload
Ability to work independently and collaboratively together with colleagues in a similar position or from other areas of the company
Extraordinary sense of team play. You will play on a team. You will be committed to the team's goals and objectives much more than to the individual ones
Comfortable discussing technical issues with the customer, listening and communicating effectively, both verbal and written
Participate in Customer Escalations, as needed, providing status updates for internal audiences, as well as customer facing
Solid business judgment including fact-based and data-driven decision making is critical
Resourcefulness in solving problems and establishing clarity

WHAT ELSE WOULD BE GREAT

Knowledge of Financial Management or PSA software systems
Understanding of data integration and web services
Knowledge of Javascript and HTML
Experience of Accounting and or Professional Services Automation solutions would be valuable
Salesforce certified

Certinia is an affirmative action and equal opportunity employer. As an equal opportunity employer, Certinia does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Certinia also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact [email protected]. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Certinia considers qualified applicants with arrest and conviction records for employment.

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