Offer summary

Qualifications:

4–6 years of experience in operations, fulfillment, or business process analysis., Proven track record of owning and improving business-critical processes., Strong analytical mindset with a customer-first approach., Ability to take initiative and lead without authority..

Key responsibilities:

Own the full fulfillment lifecycle for Splunk GovCloud customers from sales order to product delivery.

Analyze incoming public sector orders and validate configurations with Engineering.

Execute and improve operational workflows for speed, accuracy, and compliance.

Collaborate with cross-functional teams to identify process bottlenecks and design scalable solutions.

Job description

Description

About Us
Splunk Cloud Operations powers the engine behind one of the most trusted data platforms in the world. We are a fast-moving, high-performance team of technologists and problem-solvers, focused on delivering seamless and secure customer experiences. We thrive on solving complex, cross-functional challenges and continuously improving how we operate at scale.

The Opportunity
We’re building a new kind of Fulfillment Operations team — one that’s purpose-built for scale, complexity, and the unique needs of the public sector. As a GovCloud Fulfillment Analyst, you’ll take the lead on ensuring our highly regulated government customers receive timely, compliant, and accurate delivery of Splunk services.

This is not a passive role. You will be the connective tissue between Product, Engineering, Sales, and Customer Success — breaking silos and building systems to ensure world-class delivery and scale. You’ll tackle unstructured problems, shape operational strategy, and have a visible impact on both customer success and Splunk’s ability to grow in the public sector.

What You'll Do

Own the full fulfillment lifecycle for Splunk GovCloud customers — from sales order to product delivery and beyond.
Analyze incoming public sector orders, validate configurations, and work with Engineering to stand up environments.
Execute and continuously improve operational workflows to ensure speed, accuracy, and compliance.
Serve as the go-to expert for GovCloud delivery, managing escalations, coordinating cross-functional delivery, and ensuring a frictionless customer experience.
Proactively identify process bottlenecks, design solutions, and lead improvements that scale with our growing public sector footprint.
Collaborate with Business Process and Product teams to support automation and seamless introduction of new offerings.
Partner closely with Sales and Customer Success to stay ahead of customer needs and expectations.

Who You Are

A structured thinker with a strong analytical mindset and bias toward action.
A proactive problem-solver who thrives on autonomy and end-to-end ownership.
A systems thinker who enjoys designing processes as much as executing them.
A trusted collaborator who knows how to navigate complex cross-functional environments.
Comfortable working in fast-changing conditions where no two days look the same.

Requirements

US citizen located within the US; able to obtain and maintain IL5 clearance.
4–6 years of experience in operations, fulfillment, or business process analysis.
Proven track record of owning and improving business-critical processes.
A customer-first mindset — you care about the experience from order to delivery.
Ability to take initiative, lead without authority, and drive results.

Bonus Points

Experience with Salesforce, Jira, or similar systems.
Background in public sector SaaS environments.

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $108,000.00 - 148,500.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $97,200.00 - 133,650.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $86,400.00 - 118,800.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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