Our Team:
Cimpress is creating a new business called Cimpress Open whose mandate will be to excel at serving customers via third-party channels. We will partner with companies that have strong customer relationships with end-customers who need mass-customized print products. In its initial stage, Cimpress Open will pursue opportunities with digital design software partners and established ecommerce marketplace platforms. This approach will evolve and expand over time as we establish a presence in these new segments.
We are a data-driven, customer-first eCommerce company with a rapidly expanding global presence across both B2B and B2C markets. Specializing in custom print products, we serve customers via leading platforms like Amazon and other eCommerce marketplaces. As we scale, we are seeking a strategic and results-driven Product Operations Lead to ensure smooth internal product activation, stock management, and cross-functional collaboration to bring our products to market efficiently.
What You Will Do:
- Internal Product Activation: Manage the end-to-end process of internal product activation, sourcing via MCP businesses to ensure product availability aligns with category manager selection strategies
- Product Ops Management: Oversee the creation, management, and optimization of PRDs (backend merchandising SKUs) as the internal merchandising layer to ensure product data is mapped and ready for merchandising
- Stock and Availability Management: Coordinate with suppliers to ensure product availability and stock levels align with merchandising goals, supporting both B2B and B2C channels
- Cross-Functional Collaboration: Act as the point of contact between category managers, business product management teams, and fulfillment teams to ensure smooth product setup and alignment with demand
- Process Improvement: Seek ways to continuously improve and streamline operational processes to ensure faster value delivery to customers, with an emphasis on reliability and minimizing errors in product setup
- Incident Management: Proactively identify and resolve potential setup issues, ensuring a minimum 98% first-time-right rate for test orders, and document and run retrospectives for incidents related to product reliability
Your Qualifications
- 3+ years of experience in product operations, SKU management, or eCommerce merchandising
- Proven success working with internal tools like MCP tools, Amazon Seller Central, and fulfillment platforms
- Strong experience in managing product data, stock availability, and internal product activation processes
- Excellent communication skills and ability to collaborate cross-functionally with teams such as category managers, product managers, and fulfillment teams
- Strong analytical mindset, with proficiency in marketplace dashboards and BI tools
- Experience in handling product data and ensuring seamless merchandising processes
- Familiarity with printing technologies and custom print product offerings
Nice to Have
- Experience in launching and managing new product categories in both B2B and B2C environments
- Exposure to process improvement initiatives and driving operational efficiencies
- Experience with incident management processes and driving product reliability improvements
Why You'll Love Working Here
Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.
We're Remote-First
In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results.
About Us
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.
Commitment to Diversity, Equity, & Inclusion
We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer
Cimpress Open, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
